Customer Testimonials

Southern Team Nissan

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DealerRater Sep 29, 2022

I have always received excellent and timely service. They are friendly and explain everything clearly.

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DealerRater Sep 28, 2022

People we have dealt with have been very nice and the dealership waiting room is very neat and clean

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DealerRater Sep 28, 2022

Long term customer. I have purchased numerous vehicles over the years. Very friendly & easy to work with.

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DealerRater Sep 28, 2022

Did all the service in a timely manner while I waited. Was even able to get the state inspection done though I did not include that when I made the appointment.

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DealerRater Sep 28, 2022

We are pleased with our car buying experience.Everyone was easy to work with starting with our salesperson Mel.

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DealerRater Sep 27, 2022

Absolutely fantastic service writer. He kept me informed throughout the repair. Thank you Mike! You are always just the best and I appreciate you.

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DealerRater Sep 26, 2022

Dealer was very friendly easy to talk to. I misunderstood some of the numbers and they explained everything to me.

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DealerRater Sep 26, 2022

Staff was very helpful, All work done in timely manner .always pleased with service, would definitely recommend

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DealerRater Sep 26, 2022

Everyone we dealt with were outstanding. It started with our salesperson. In today’s world customer service is often left by the wayside so it was a pleasant surprise to have a good experience purchasing the car. I left with a smile. Then they floored me with the after the sale experience. Kevin Johnson showed me how everything on my new car worked and gave me a gas card. The sales manager Don Shelton and several other employees all were highly invested in giving me what I have to honestly say was the best car buying experience of my whole ...

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DealerRater Sep 25, 2022

The team was very great and easy to work with. I will be back for service.

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DealerRater Sep 24, 2022

Great people all ways do what they say needs to be done Thank you so much

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DealerRater Sep 24, 2022

Fast, friendly service. They did what they said they would do, when they said they would do it

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DealerRater Sep 23, 2022

Everyone was very nice and helpful and Norris was very understanding in what I wanted in a vehicle. Great place to buy a car.

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DealerRater Sep 22, 2022

The dealership is always clean and neat. The staff is responsive and informative. The appointment concluded in the expected amount of time for regular scheduled maintenance and processing the recalls.

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DealerRater Sep 22, 2022

I responded with a review before for the same service visit. I have always had a good service experience here, Staff is friendly, knowledgeable, efficient, and capable, Waiting area and amenities are very good.

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DealerRater Sep 22, 2022

Everything was great except a small light on the front of my car was supposedly changed but the light is still out. Noticed it a couple days ago.

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DealerRater Sep 21, 2022

We had a great experience! The team made the process of buying a car quick and easy.

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DealerRater Sep 21, 2022

Great customer service, no surprises when time to pay. Nice room/lounge to wait in while service is done.

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DealerRater Sep 21, 2022

Very friendly and knowledgeable staff. Clean facilities with helpful staff. Highly recommend to anyone looking to purchase a vehicle.

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DealerRater Sep 20, 2022

The workmanship was great and the insurance was handled very efficiently. They even rubbed out a small scratch for me.

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DealerRater Sep 20, 2022

Staff is very knowledgeable and super courteous. My radio had developed a mind of its own and the whole system had to be replaced. As soon as the new radio arrived I was contacted to make an appointment to have it installed. Was able to get the appt in a timely manner and the work was performed in an expeditious manner. We moved here a year ago and I feel like I’ve found a new home for any work I might need performed in the future on my Subie. I am very confident in this dealership!

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DealerRater Sep 20, 2022

Came in for service and all the Nissan service department employees are the best. They are so helpful and Maria and Mike went above and beyond to help me!

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DealerRater Sep 19, 2022

I am very pleased with all the work that I have at Volkswagen. The staff is always very friendly

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DealerRater Sep 19, 2022

I was very pleased with my recent service experience at Southern Team. Mark Baker was very courteous and helpful and the service was performed expediently including washing the car. This is my first Subaru and the vehicle is only part of the experience. The service is just as important and thus far I am very happy with the vehicle and pleased with the service.

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DealerRater Sep 18, 2022

Everyone was very nice, professional, and knowledgeable. There was not any pushing. I would recommend you all to family and friends.

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DealerRater Sep 18, 2022

Busy. So sometimes 2 weeks out trying to get an appointment. Otherwise service and employees are great.

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DealerRater Sep 17, 2022

Everyone was extremely helpful and nice when I came in looking to purchase my first car! David Nicely was on top of the ball and kept me updated!

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DealerRater Sep 17, 2022

in and out, very courteous, went well. the whole team is caring about the experience. best dealer i have ever had. would strongly recommend to everyone i know. too bad the big three have yet to learn the Subaru way. Ya'll should give classes to any business wanting to improve itself.

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DealerRater Sep 16, 2022

I deal with Service Managers/Advisors in 18 states and Harold Woody is the best!

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DealerRater Sep 16, 2022

Fantastic service. Mike goes above and beyond to fix your car right!!! Certainly the best!

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DealerRater Sep 15, 2022

Great staff and pleasure to deal with, forthright and very upfront with every thing . Great job

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DealerRater Sep 15, 2022

All went. Time was satisfactory. Everything was explained in detail by the lady in the service department. Well pleased.

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DealerRater Sep 15, 2022

Friendly, professional service department always appreciated. Appointments are made in a timely fashion and satisfaction guaranteed.

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DealerRater Sep 14, 2022

RJ, Don and Anthony were great to work with and they got me the best deal I could have hoped for. I love my new Outback.

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DealerRater Sep 14, 2022

David Nicely was wonderful to work with! We love our new 2023 Volkswagen Taos! Thank you!

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DealerRater Sep 13, 2022

IT WAS A SAT, AFTERNOON--WAS THERE 4 STATE INSPECTION OILCHANGE AND RECALL. DANIELLE WAS THE ONLY ADVISOR WORKING THAT DAY--SHE DID A GREAT JOB GETTING CUSTOMERS IN AND OUT!!

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DealerRater Sep 13, 2022

Mike Adams was so friendly, professional and got me in and out much faster than I had thought. Great customer service!

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DealerRater Sep 12, 2022

Very good. Did not have to wait this did as I did the time before.

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DealerRater Sep 12, 2022

Great customer service with thorough explanation of services rendered. Convenient waiting area with snacks and drinks.

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DealerRater Sep 10, 2022

fast and easy and nicest technicians explained the whole process and costs associated with the work being done.

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DealerRater Sep 9, 2022

service was fine was done in the time frame that I was told it would take. I cannot rate it because it for a recall and I was not aware any problems in the first place.

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DealerRater Sep 9, 2022

Great Team Friendly and knowledgeable Wait times are really good and they keep you informed on you vehicle

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DealerRater Sep 9, 2022

Danielle is an excellent service representative. She kept me updated on the service progress. Lounge very clean.

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DealerRater Sep 9, 2022

Very informative, friendly, and patient! This was my first time buying a car and they were very helpful when looking at the options and during the paperwork process.

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DealerRater Sep 8, 2022

I this is my second vehicle from here and I have been satisfied with the service

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DealerRater Sep 8, 2022

Very organized and helpful. Have kept in contact with me after sale. Will recommend to family and friends

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DealerRater Sep 8, 2022

Second time purchasing a vehicle from this wonderful place, and never had any issues!! all the employees are awesome and very friendly. All my servicing I had on my vehicle has my car running like new like always!! Thanks SouthernTeam

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DealerRater Sep 7, 2022

In and out in less than an hour! Oil change, tires rotated, and car washed!

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DealerRater Sep 7, 2022

This was my first oil change--free because we bought the car from Southern Team. Comfortable waiting area. Service promptly completed.

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DealerRater Sep 6, 2022

Salesperson, Linda, was magnificent. She helped us find the perfect car for us in just a few minutes. The process of purchasing our new vehicle was well organized. We we kept informed of what to expect and was given a time frame that it would occur within. We purchased a demo car. The detailing on the car could have been much better. There Wes plenty of big dirt left on the paint and some sticky residue from food left on the interior. The manager has promised a fresh detail and full tank of gas when the car returns for undercoating. ...

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DealerRater Sep 6, 2022

This dealership has been Consistently wonderful each time I have been to them. Recommend HIGHLY !!!!!! I LOvE my Subaru Forester and Southern Team !!!!!!

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DealerRater Sep 6, 2022

They were professional and efficient. I was in and out in no time. Before I could get comfortable they were finished.

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DealerRater Sep 6, 2022

Always have great service at this location. The staff is friendly and knowledgeable. The waiting area is always clean.

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DealerRater Sep 6, 2022

Excellent and friendly service. Danielle took time to speak with me about what things were needed beyond the service I had initially asked for, and conferred with me about what my options were, and what I wanted to do. Very pleased once again.

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DealerRater Sep 5, 2022

The girl who took care of me Daniel was excellent And she made the experience for me very good

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DealerRater Sep 3, 2022

My service was done promptly and while we he 3 light bulbs required for inspection was pricey the work was done

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DealerRater Sep 3, 2022

Caring staff, very responsive. Humorous and easy to talk to. Took care of all my needs and made the whole process sooooo easy. Would recommend anyone to them for their next vehicle purchase. Was THE best car buying experience to date for me and my wife.

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DealerRater Sep 3, 2022

I always feel well cared for. As a single female that is rare when talking about automobile sales and service. It's the little things that create a premier service experience- and Southern Team does the little things- not sometimes, always.

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DealerRater Sep 2, 2022

Always reliable. Informative. Friendly. Excellent service. Explains everything in detail before doing any work. No complaints ever.

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DealerRater Sep 2, 2022

Excellent service. Done in a timely manner, highly recommend. Service preformed on time and fast.

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DealerRater Sep 1, 2022

Great experience, The staff is outstanding. You feel welcomed. Very thorough explaining things. I will recommend Southern Team to anyone.

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DealerRater Aug 31, 2022

They were very friendly and professional! Had transmission replaced and was covered under extended warranty!

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DealerRater Aug 31, 2022

One of the best buying experiances at a Dealership we have ever had. The salesman, Jeff Pierce, was so patient and helpful during our buying experiance, finding us the car we needed. We can't say enough good things about him for hanging in there with us! The process was smooth and easy. Kudos to your Team!!! We will definitely recommend both Jeff and your Dealership in the future.

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DealerRater Aug 31, 2022

I took my 2019 Subaru Outback for my 30,000 mile service and received excellent service from the entire Service Team. The service center is equipped with coffee, snacks, wi-fi and free car wash after car is serviced. I would like to mention Alese who went above and beyond ensuring I had all applicable coupons for my services. She kept met me updated on everything I needed during the visit and scheduled me for my state inspection in October. Thank you, Alese at First Team Subaru! She is not on the list of employees for me to recognize in the Service Department

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DealerRater Aug 30, 2022

Excellent service on my 25000 service on my Nissan Altima. I will give two weeks notice on my next inspection

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DealerRater Aug 30, 2022

Awesome experience, I will recommend this place to anyone. The staff at Southern Team makes you feel welcome.

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DealerRater Aug 30, 2022

Service dept. is so great I will buy my next car at that dealership for sure. I bought my current car at Billy Craft in Lynchburg but their service people were so rude, I switched to first team even though it is a longer drive from my home.

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DealerRater Aug 28, 2022

Done when they said it would be very friendly and helpful nothing else to say

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DealerRater Aug 27, 2022

fast, and dependable, and close to home and work. makes scheduling easy. Hey and a great customer refreshment center.

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DealerRater Aug 26, 2022

The service to my Subaru was done on time and my car was washed for free. Awesome dealership. I have referred several friends of the professional service from the sales team to the service center.

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DealerRater Aug 26, 2022

Very friendly and helpful and works great to help put you something you like very good people

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DealerRater Aug 26, 2022

Wait time was a lot longer than I expected but everyone was very nice and work done was excellent.

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DealerRater Aug 26, 2022

Great job as always. I bought my Subaru in Texas, but the Southern Team has been fantastic!

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DealerRater Aug 25, 2022

Everyone at the dealership was attentive and helpful through the whole process and knowledgeable about their inventory

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DealerRater Aug 25, 2022

Wayne was very helpful and accommodating as well as his manager and the hyundai staff

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DealerRater Aug 25, 2022

Make buying a car a breeze, I have never had an easier car buying experience!

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DealerRater Aug 25, 2022

I have enjoyed working with this dealership, everyone has been very enjoyable and friendly to work with.

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DealerRater Aug 24, 2022

Courteous, friendly, above and beyond, quick & efficient. Looking forward to my next appointment and my new radio!!!!

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DealerRater Aug 24, 2022

Service employee mimicked the way that I referred to myself (last name only) in working with me. I really appreciated that.

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DealerRater Aug 24, 2022

Great as always. Have bought from first team for years. 9 cars total. They should be thanking me lol

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DealerRater Aug 24, 2022

The Nissan service department is phenomenal!!! Mike White is AWESOME!! He takes care of us every time, all the time. Any Nissan vehicle I have will be coming to Southern Team in Roanoke because of their wonderful service!!!

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DealerRater Aug 23, 2022

They were polite and willing to help me with my concerns. work was done in a timely manner.

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DealerRater Aug 23, 2022

We had a problem concerning a replacement part and installation. They solved it and they were very professional.

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DealerRater Aug 23, 2022

excellent service did not wait long inspection ,oil change and truck wash. The people are polite and courteous.

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DealerRater Aug 22, 2022

Great service. Did not have to wait long always polite, courteous, and informative. Love my Subaru

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DealerRater Aug 21, 2022

David Nicely is a real professional. We described our intentions of a new vehicle and he supplied us with 3 vehicle models. He outlined the pros/cons between the choices (BTW all 3 choices were great choices). We selected our model and the process went extremely smoothly. If you,re shopping for a new auto MAKE SURE to stop at Southern team and ask for David!

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DealerRater Aug 21, 2022

David Nicely at Southern Team Nissan could not have been more courteous and helpful with the purchase of our 2022 Nissan Rouge. He walked us through the vehicle to he sure we understood the vehicle operations and all of the safety features. Everyone we spoke to and worked with at Southern Team Nissan was knowledgeable about the vehicle and we were shown the highest level of respect and expertise. This is the third vehicle we have purchased there and each time we received the same great service and attention to detail. Their service department is excellent as well. Ann and Glenn ...

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DealerRater Aug 20, 2022

Our experience in purchasing a new Nissan from Southern Team could not have been better. David Nicely was very kind, and extremely knowledgeable about the vehicle and the buying process.

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DealerRater Aug 20, 2022

Those Nissan service folks do an excellent job - very professional and helpful keeping me informed about my 2019 Kicks - I do love that car! They are just great at their job and I highly recommend them to anyone. I am an 86 year old female and this type service is just what I need. Thanks Southern Team!

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DealerRater Aug 19, 2022

Nissan service department worked diligently to find the problem with my check engine light that came on repeatedly over a three month period. They have been great to work with !

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DealerRater Aug 18, 2022

I am very pleased with the service department and sales staff. Really Happy with my new Tiguan

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Facebook Jan 21, 2022

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Facebook Jan 12, 2022

I bought a 2019 Subaru Forester from Southern Team. I worked with Tony Hall, and cant say enough about the high quality of service I recieved from him and the rest of the folks there. Even when I came by before, just to look, there was never any pressure to sell, and I never felt brushed off or ignored. I have worked with Davey and Tyler in the past as well, and even though I made it clear I wasnt buying then, both were willing to talk to me and answer questions. I always got great service on my old car, ...

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Facebook Dec 4, 2021

They truly do have great people! I prefer factory parts and all the parts departments bend over backwards to help out.

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Facebook Dec 2, 2021

Very nice and hard working willing to work with things

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Facebook Nov 3, 2021

As always, the folks at Southern Team Auto Mall ( previously First Team ) came through for me today in a big way!!!! Shout out to Mark Baker and staff in Subaru Service for quickly helping me with a little problem I was having ….These guys are the BEST !!!!! From sales to service , I have had nothing but GREAT experience’s at this dealership !!!! I Recommend them Highly. 😊👍👍

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Google Sep 21, 2021

Great people snd quality work!

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Google Sep 16, 2021

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Google Sep 15, 2021

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Google Sep 14, 2021

Last transaction was better, less BS and was done quick.


Southern Team Nissan of New River Valley

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DealerRater Sep 29, 2022

I have always received excellent and timely service. They are friendly and explain everything clearly.

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DealerRater Sep 28, 2022

People we have dealt with have been very nice and the dealership waiting room is very neat and clean

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DealerRater Sep 28, 2022

Long term customer. I have purchased numerous vehicles over the years. Very friendly & easy to work with.

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DealerRater Sep 28, 2022

Did all the service in a timely manner while I waited. Was even able to get the state inspection done though I did not include that when I made the appointment.

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DealerRater Sep 28, 2022

We are pleased with our car buying experience.Everyone was easy to work with starting with our salesperson Mel.

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DealerRater Sep 27, 2022

Absolutely fantastic service writer. He kept me informed throughout the repair. Thank you Mike! You are always just the best and I appreciate you.

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DealerRater Sep 26, 2022

Dealer was very friendly easy to talk to. I misunderstood some of the numbers and they explained everything to me.

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DealerRater Sep 26, 2022

Staff was very helpful, All work done in timely manner .always pleased with service, would definitely recommend

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DealerRater Sep 26, 2022

Everyone we dealt with were outstanding. It started with our salesperson. In today’s world customer service is often left by the wayside so it was a pleasant surprise to have a good experience purchasing the car. I left with a smile. Then they floored me with the after the sale experience. Kevin Johnson showed me how everything on my new car worked and gave me a gas card. The sales manager Don Shelton and several other employees all were highly invested in giving me what I have to honestly say was the best car buying experience of my whole ...

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DealerRater Sep 25, 2022

The team was very great and easy to work with. I will be back for service.

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DealerRater Sep 24, 2022

Great people all ways do what they say needs to be done Thank you so much

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DealerRater Sep 24, 2022

Fast, friendly service. They did what they said they would do, when they said they would do it

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DealerRater Sep 23, 2022

Everyone was very nice and helpful and Norris was very understanding in what I wanted in a vehicle. Great place to buy a car.

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DealerRater Sep 22, 2022

The dealership is always clean and neat. The staff is responsive and informative. The appointment concluded in the expected amount of time for regular scheduled maintenance and processing the recalls.

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DealerRater Sep 22, 2022

I responded with a review before for the same service visit. I have always had a good service experience here, Staff is friendly, knowledgeable, efficient, and capable, Waiting area and amenities are very good.

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DealerRater Sep 22, 2022

Everything was great except a small light on the front of my car was supposedly changed but the light is still out. Noticed it a couple days ago.

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DealerRater Sep 21, 2022

We had a great experience! The team made the process of buying a car quick and easy.

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DealerRater Sep 21, 2022

Great customer service, no surprises when time to pay. Nice room/lounge to wait in while service is done.

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DealerRater Sep 21, 2022

Very friendly and knowledgeable staff. Clean facilities with helpful staff. Highly recommend to anyone looking to purchase a vehicle.

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DealerRater Sep 20, 2022

The workmanship was great and the insurance was handled very efficiently. They even rubbed out a small scratch for me.

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DealerRater Sep 20, 2022

Staff is very knowledgeable and super courteous. My radio had developed a mind of its own and the whole system had to be replaced. As soon as the new radio arrived I was contacted to make an appointment to have it installed. Was able to get the appt in a timely manner and the work was performed in an expeditious manner. We moved here a year ago and I feel like I’ve found a new home for any work I might need performed in the future on my Subie. I am very confident in this dealership!

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DealerRater Sep 20, 2022

Came in for service and all the Nissan service department employees are the best. They are so helpful and Maria and Mike went above and beyond to help me!

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DealerRater Sep 19, 2022

I am very pleased with all the work that I have at Volkswagen. The staff is always very friendly

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DealerRater Sep 19, 2022

I was very pleased with my recent service experience at Southern Team. Mark Baker was very courteous and helpful and the service was performed expediently including washing the car. This is my first Subaru and the vehicle is only part of the experience. The service is just as important and thus far I am very happy with the vehicle and pleased with the service.

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DealerRater Sep 18, 2022

Everyone was very nice, professional, and knowledgeable. There was not any pushing. I would recommend you all to family and friends.

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DealerRater Sep 18, 2022

Busy. So sometimes 2 weeks out trying to get an appointment. Otherwise service and employees are great.

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DealerRater Sep 17, 2022

Everyone was extremely helpful and nice when I came in looking to purchase my first car! David Nicely was on top of the ball and kept me updated!

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DealerRater Sep 17, 2022

in and out, very courteous, went well. the whole team is caring about the experience. best dealer i have ever had. would strongly recommend to everyone i know. too bad the big three have yet to learn the Subaru way. Ya'll should give classes to any business wanting to improve itself.

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DealerRater Sep 16, 2022

I deal with Service Managers/Advisors in 18 states and Harold Woody is the best!

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DealerRater Sep 16, 2022

Fantastic service. Mike goes above and beyond to fix your car right!!! Certainly the best!

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DealerRater Sep 15, 2022

Great staff and pleasure to deal with, forthright and very upfront with every thing . Great job

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DealerRater Sep 15, 2022

All went. Time was satisfactory. Everything was explained in detail by the lady in the service department. Well pleased.

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DealerRater Sep 15, 2022

Friendly, professional service department always appreciated. Appointments are made in a timely fashion and satisfaction guaranteed.

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DealerRater Sep 14, 2022

RJ, Don and Anthony were great to work with and they got me the best deal I could have hoped for. I love my new Outback.

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DealerRater Sep 14, 2022

David Nicely was wonderful to work with! We love our new 2023 Volkswagen Taos! Thank you!

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DealerRater Sep 13, 2022

IT WAS A SAT, AFTERNOON--WAS THERE 4 STATE INSPECTION OILCHANGE AND RECALL. DANIELLE WAS THE ONLY ADVISOR WORKING THAT DAY--SHE DID A GREAT JOB GETTING CUSTOMERS IN AND OUT!!

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DealerRater Sep 13, 2022

Mike Adams was so friendly, professional and got me in and out much faster than I had thought. Great customer service!

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DealerRater Sep 12, 2022

Very good. Did not have to wait this did as I did the time before.

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DealerRater Sep 12, 2022

Great customer service with thorough explanation of services rendered. Convenient waiting area with snacks and drinks.

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DealerRater Sep 10, 2022

fast and easy and nicest technicians explained the whole process and costs associated with the work being done.

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DealerRater Sep 9, 2022

service was fine was done in the time frame that I was told it would take. I cannot rate it because it for a recall and I was not aware any problems in the first place.

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DealerRater Sep 9, 2022

Great Team Friendly and knowledgeable Wait times are really good and they keep you informed on you vehicle

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DealerRater Sep 9, 2022

Danielle is an excellent service representative. She kept me updated on the service progress. Lounge very clean.

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DealerRater Sep 9, 2022

Very informative, friendly, and patient! This was my first time buying a car and they were very helpful when looking at the options and during the paperwork process.

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DealerRater Sep 8, 2022

I this is my second vehicle from here and I have been satisfied with the service

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DealerRater Sep 8, 2022

Very organized and helpful. Have kept in contact with me after sale. Will recommend to family and friends

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DealerRater Sep 8, 2022

Second time purchasing a vehicle from this wonderful place, and never had any issues!! all the employees are awesome and very friendly. All my servicing I had on my vehicle has my car running like new like always!! Thanks SouthernTeam

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DealerRater Sep 7, 2022

In and out in less than an hour! Oil change, tires rotated, and car washed!

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DealerRater Sep 7, 2022

This was my first oil change--free because we bought the car from Southern Team. Comfortable waiting area. Service promptly completed.

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DealerRater Sep 6, 2022

Salesperson, Linda, was magnificent. She helped us find the perfect car for us in just a few minutes. The process of purchasing our new vehicle was well organized. We we kept informed of what to expect and was given a time frame that it would occur within. We purchased a demo car. The detailing on the car could have been much better. There Wes plenty of big dirt left on the paint and some sticky residue from food left on the interior. The manager has promised a fresh detail and full tank of gas when the car returns for undercoating. ...

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DealerRater Sep 6, 2022

This dealership has been Consistently wonderful each time I have been to them. Recommend HIGHLY !!!!!! I LOvE my Subaru Forester and Southern Team !!!!!!

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DealerRater Sep 6, 2022

They were professional and efficient. I was in and out in no time. Before I could get comfortable they were finished.

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DealerRater Sep 6, 2022

Always have great service at this location. The staff is friendly and knowledgeable. The waiting area is always clean.

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DealerRater Sep 6, 2022

Excellent and friendly service. Danielle took time to speak with me about what things were needed beyond the service I had initially asked for, and conferred with me about what my options were, and what I wanted to do. Very pleased once again.

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DealerRater Sep 5, 2022

The girl who took care of me Daniel was excellent And she made the experience for me very good

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DealerRater Sep 3, 2022

My service was done promptly and while we he 3 light bulbs required for inspection was pricey the work was done

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DealerRater Sep 3, 2022

Caring staff, very responsive. Humorous and easy to talk to. Took care of all my needs and made the whole process sooooo easy. Would recommend anyone to them for their next vehicle purchase. Was THE best car buying experience to date for me and my wife.

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DealerRater Sep 3, 2022

I always feel well cared for. As a single female that is rare when talking about automobile sales and service. It's the little things that create a premier service experience- and Southern Team does the little things- not sometimes, always.

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DealerRater Sep 2, 2022

Always reliable. Informative. Friendly. Excellent service. Explains everything in detail before doing any work. No complaints ever.

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DealerRater Sep 2, 2022

Excellent service. Done in a timely manner, highly recommend. Service preformed on time and fast.

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DealerRater Sep 1, 2022

Great experience, The staff is outstanding. You feel welcomed. Very thorough explaining things. I will recommend Southern Team to anyone.

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DealerRater Aug 31, 2022

They were very friendly and professional! Had transmission replaced and was covered under extended warranty!

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DealerRater Aug 31, 2022

One of the best buying experiances at a Dealership we have ever had. The salesman, Jeff Pierce, was so patient and helpful during our buying experiance, finding us the car we needed. We can't say enough good things about him for hanging in there with us! The process was smooth and easy. Kudos to your Team!!! We will definitely recommend both Jeff and your Dealership in the future.

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DealerRater Aug 31, 2022

I took my 2019 Subaru Outback for my 30,000 mile service and received excellent service from the entire Service Team. The service center is equipped with coffee, snacks, wi-fi and free car wash after car is serviced. I would like to mention Alese who went above and beyond ensuring I had all applicable coupons for my services. She kept met me updated on everything I needed during the visit and scheduled me for my state inspection in October. Thank you, Alese at First Team Subaru! She is not on the list of employees for me to recognize in the Service Department

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DealerRater Aug 30, 2022

Excellent service on my 25000 service on my Nissan Altima. I will give two weeks notice on my next inspection

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DealerRater Aug 30, 2022

Awesome experience, I will recommend this place to anyone. The staff at Southern Team makes you feel welcome.

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DealerRater Aug 30, 2022

Service dept. is so great I will buy my next car at that dealership for sure. I bought my current car at Billy Craft in Lynchburg but their service people were so rude, I switched to first team even though it is a longer drive from my home.

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DealerRater Aug 28, 2022

Done when they said it would be very friendly and helpful nothing else to say

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DealerRater Aug 27, 2022

fast, and dependable, and close to home and work. makes scheduling easy. Hey and a great customer refreshment center.

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DealerRater Aug 26, 2022

The service to my Subaru was done on time and my car was washed for free. Awesome dealership. I have referred several friends of the professional service from the sales team to the service center.

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DealerRater Aug 26, 2022

Very friendly and helpful and works great to help put you something you like very good people

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DealerRater Aug 26, 2022

Wait time was a lot longer than I expected but everyone was very nice and work done was excellent.

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DealerRater Aug 26, 2022

Great job as always. I bought my Subaru in Texas, but the Southern Team has been fantastic!

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DealerRater Aug 25, 2022

Everyone at the dealership was attentive and helpful through the whole process and knowledgeable about their inventory

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DealerRater Aug 25, 2022

Wayne was very helpful and accommodating as well as his manager and the hyundai staff

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DealerRater Aug 25, 2022

Make buying a car a breeze, I have never had an easier car buying experience!

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DealerRater Aug 25, 2022

I have enjoyed working with this dealership, everyone has been very enjoyable and friendly to work with.

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DealerRater Aug 24, 2022

Courteous, friendly, above and beyond, quick & efficient. Looking forward to my next appointment and my new radio!!!!

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DealerRater Aug 24, 2022

Service employee mimicked the way that I referred to myself (last name only) in working with me. I really appreciated that.

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DealerRater Aug 24, 2022

Great as always. Have bought from first team for years. 9 cars total. They should be thanking me lol

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DealerRater Aug 24, 2022

The Nissan service department is phenomenal!!! Mike White is AWESOME!! He takes care of us every time, all the time. Any Nissan vehicle I have will be coming to Southern Team in Roanoke because of their wonderful service!!!

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DealerRater Aug 23, 2022

They were polite and willing to help me with my concerns. work was done in a timely manner.

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DealerRater Aug 23, 2022

We had a problem concerning a replacement part and installation. They solved it and they were very professional.

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DealerRater Aug 23, 2022

excellent service did not wait long inspection ,oil change and truck wash. The people are polite and courteous.

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DealerRater Aug 22, 2022

Great service. Did not have to wait long always polite, courteous, and informative. Love my Subaru

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DealerRater Aug 21, 2022

David Nicely is a real professional. We described our intentions of a new vehicle and he supplied us with 3 vehicle models. He outlined the pros/cons between the choices (BTW all 3 choices were great choices). We selected our model and the process went extremely smoothly. If you,re shopping for a new auto MAKE SURE to stop at Southern team and ask for David!

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DealerRater Aug 21, 2022

David Nicely at Southern Team Nissan could not have been more courteous and helpful with the purchase of our 2022 Nissan Rouge. He walked us through the vehicle to he sure we understood the vehicle operations and all of the safety features. Everyone we spoke to and worked with at Southern Team Nissan was knowledgeable about the vehicle and we were shown the highest level of respect and expertise. This is the third vehicle we have purchased there and each time we received the same great service and attention to detail. Their service department is excellent as well. Ann and Glenn ...

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DealerRater Aug 20, 2022

Our experience in purchasing a new Nissan from Southern Team could not have been better. David Nicely was very kind, and extremely knowledgeable about the vehicle and the buying process.

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DealerRater Aug 20, 2022

Those Nissan service folks do an excellent job - very professional and helpful keeping me informed about my 2019 Kicks - I do love that car! They are just great at their job and I highly recommend them to anyone. I am an 86 year old female and this type service is just what I need. Thanks Southern Team!

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DealerRater Aug 19, 2022

Nissan service department worked diligently to find the problem with my check engine light that came on repeatedly over a three month period. They have been great to work with !

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DealerRater Aug 18, 2022

I am very pleased with the service department and sales staff. Really Happy with my new Tiguan

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Facebook Jan 21, 2022

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Facebook Jan 12, 2022

I bought a 2019 Subaru Forester from Southern Team. I worked with Tony Hall, and cant say enough about the high quality of service I recieved from him and the rest of the folks there. Even when I came by before, just to look, there was never any pressure to sell, and I never felt brushed off or ignored. I have worked with Davey and Tyler in the past as well, and even though I made it clear I wasnt buying then, both were willing to talk to me and answer questions. I always got great service on my old car, ...

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Facebook Dec 4, 2021

They truly do have great people! I prefer factory parts and all the parts departments bend over backwards to help out.

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Facebook Dec 2, 2021

Very nice and hard working willing to work with things

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Facebook Nov 3, 2021

As always, the folks at Southern Team Auto Mall ( previously First Team ) came through for me today in a big way!!!! Shout out to Mark Baker and staff in Subaru Service for quickly helping me with a little problem I was having ….These guys are the BEST !!!!! From sales to service , I have had nothing but GREAT experience’s at this dealership !!!! I Recommend them Highly. 😊👍👍

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Google Sep 21, 2021

Great people snd quality work!

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Google Sep 16, 2021

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Google Sep 14, 2021

Last transaction was better, less BS and was done quick.


Southern Team Volkswagen

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DealerRater Sep 29, 2022

I have always received excellent and timely service. They are friendly and explain everything clearly.

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DealerRater Sep 28, 2022

People we have dealt with have been very nice and the dealership waiting room is very neat and clean

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DealerRater Sep 28, 2022

Long term customer. I have purchased numerous vehicles over the years. Very friendly & easy to work with.

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DealerRater Sep 28, 2022

Did all the service in a timely manner while I waited. Was even able to get the state inspection done though I did not include that when I made the appointment.

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DealerRater Sep 28, 2022

We are pleased with our car buying experience.Everyone was easy to work with starting with our salesperson Mel.

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DealerRater Sep 27, 2022

Absolutely fantastic service writer. He kept me informed throughout the repair. Thank you Mike! You are always just the best and I appreciate you.

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DealerRater Sep 26, 2022

Dealer was very friendly easy to talk to. I misunderstood some of the numbers and they explained everything to me.

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DealerRater Sep 26, 2022

Staff was very helpful, All work done in timely manner .always pleased with service, would definitely recommend

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DealerRater Sep 26, 2022

Everyone we dealt with were outstanding. It started with our salesperson. In today’s world customer service is often left by the wayside so it was a pleasant surprise to have a good experience purchasing the car. I left with a smile. Then they floored me with the after the sale experience. Kevin Johnson showed me how everything on my new car worked and gave me a gas card. The sales manager Don Shelton and several other employees all were highly invested in giving me what I have to honestly say was the best car buying experience of my whole ...

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DealerRater Sep 25, 2022

The team was very great and easy to work with. I will be back for service.

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DealerRater Sep 24, 2022

Great people all ways do what they say needs to be done Thank you so much

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DealerRater Sep 24, 2022

Fast, friendly service. They did what they said they would do, when they said they would do it

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DealerRater Sep 23, 2022

Everyone was very nice and helpful and Norris was very understanding in what I wanted in a vehicle. Great place to buy a car.

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DealerRater Sep 22, 2022

The dealership is always clean and neat. The staff is responsive and informative. The appointment concluded in the expected amount of time for regular scheduled maintenance and processing the recalls.

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DealerRater Sep 22, 2022

I responded with a review before for the same service visit. I have always had a good service experience here, Staff is friendly, knowledgeable, efficient, and capable, Waiting area and amenities are very good.

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DealerRater Sep 22, 2022

Everything was great except a small light on the front of my car was supposedly changed but the light is still out. Noticed it a couple days ago.

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DealerRater Sep 21, 2022

We had a great experience! The team made the process of buying a car quick and easy.

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DealerRater Sep 21, 2022

Great customer service, no surprises when time to pay. Nice room/lounge to wait in while service is done.

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DealerRater Sep 21, 2022

Very friendly and knowledgeable staff. Clean facilities with helpful staff. Highly recommend to anyone looking to purchase a vehicle.

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DealerRater Sep 20, 2022

The workmanship was great and the insurance was handled very efficiently. They even rubbed out a small scratch for me.

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DealerRater Sep 20, 2022

Staff is very knowledgeable and super courteous. My radio had developed a mind of its own and the whole system had to be replaced. As soon as the new radio arrived I was contacted to make an appointment to have it installed. Was able to get the appt in a timely manner and the work was performed in an expeditious manner. We moved here a year ago and I feel like I’ve found a new home for any work I might need performed in the future on my Subie. I am very confident in this dealership!

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DealerRater Sep 20, 2022

Came in for service and all the Nissan service department employees are the best. They are so helpful and Maria and Mike went above and beyond to help me!

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DealerRater Sep 19, 2022

I am very pleased with all the work that I have at Volkswagen. The staff is always very friendly

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DealerRater Sep 19, 2022

I was very pleased with my recent service experience at Southern Team. Mark Baker was very courteous and helpful and the service was performed expediently including washing the car. This is my first Subaru and the vehicle is only part of the experience. The service is just as important and thus far I am very happy with the vehicle and pleased with the service.

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DealerRater Sep 18, 2022

Everyone was very nice, professional, and knowledgeable. There was not any pushing. I would recommend you all to family and friends.

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DealerRater Sep 18, 2022

Busy. So sometimes 2 weeks out trying to get an appointment. Otherwise service and employees are great.

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DealerRater Sep 17, 2022