Customer Testimonials
Explained what would happen, approximate waiting time, cost to make repairs. He was spot on.
Extremely kind employees who took time to explain the work to me. Very efficient process.
Good Scheduling and service were prompt and on time. We went over issues and options.
My husband took the Outback in for this appointment so I was not present but he had no complaints.
They are fast and efficient. The service department contact person promptly calls and keeps you informed.
Everything went very smoothly and well with my purchase said the dealership. The service department did a great installation on the sports bar and I’m very pleased and satisfied with how things were handled.
Danielle came out before we got parked. Very professional knew why we were there. She explained everything they did. Very fast service and check out.
The dealership is very well managed. They are very communicative and available for anything and everything. They are very open to working with everyone and trying to find a solution or solve an issue
See above I work in process improvement and I hope training is being reviewed to remind tech to be aware of dirt and debris during maintenance. Can the discount better reflect your responsibility?
Check in was at scheduled time. Lounge was comfortable for our wait on getting vehicle serviced.
What an excellent and effective operation! Best collision repair operation: The BEST WORK done I’ve ever witnessed, and at a very fair cost! I cannot recommend Southern Team’s work and overall integrity with more enthusiasm!! They are the BEST of the BEST!!!
Excellent service. Your staff was courteous, and kept us updated as to when our vehicle would be completed.
The appointment was on time and the people there were courteous and friendly. Great service
Quick check in process. Fast service. Friendly staff. Nice dealership. Price on service could be more reasonable. But prices are high everywhere nowadays.
I've always taken my vehicles to the dealership for routine maintenance and any other issues. This dealership was the friendliest one I've ever been to. Very accommodating, knowledgeable, friendly, and overall made me very comfortable.
Punctual, friendly, and did not try to upset. Work was exceptional! We will return for all our service needs.
Wayne was knowledgeable, friendly and PATIENT. Ive been a southern team Subaru client for 9 years. This is a GREAT first experience with the Hyundai portion
Ev eryone was a pleasure to work with. She couldn't of been more knowledgeable.
Scheduling a time for annual maintenance was a hassle; the shop is busy and we don't live near Roanoke. So, getting our schedules to mesh was difficult. That said, I was only there for 1 hour when we finally completed the annual maintenance.
Dustin listened to what I was looking for in a new car and helped me find a perfect match. I love my 2925 Tiguan.
No pressure environment. I’m pleased with my purchase. Paul Divers was excellent to work with.
Darius and Keith were both very kind and worked with us to get us a good deal! Pleasurable experience!
Nice people. Nice waiting area but making an appointment is difficult since you don't get to talk to a real person.
They do a great job. Everything is always done on time and professionally completed ok
Dealership as a whole were great to work with for our recent purchase. Our salesman took great care to explain the car to my mom and me.
Southern Team Subaru is the best! Melissa always goes above and beyond, even when getting 4 new tires!
Everyone was fantistic, very professional and understanding of my needs. Jason showed ou all the perks and showed us how to use them. Very pleased with all the personnel. Everyone was friendly and personal. Would recommend my family and friends to all of your employees
Cameron was knowledgeable and professional. He made the experience painless and easy. He did not push or make the experience uncomfortable.
Great deal good people! Great experience especially Paul, Luis, Juan, and Mike Munsey. Great team of people.
Pleasant people, informs me of work needed to be done, including prices, and work is satisfactory. In addition, the dealership is close to my home.
Every time I come to Subaru I get taken care of very well and get all my needs met
Easy buying process. Salesman went over the car and how to use its features in great detail. Dealership is new and very nice.
Everyone was knowledgeable and helpful. ... . . ...... ,,...,........... .... .. .... . ....
Had the exact vehicle I wanted and gave me an excellent deal on my trade. This is my second Subaru purchased there in 3 years. Very pleased.
Everyone at Southern Team is always so helpful. I had a service appointment scheduled but needed to get in earlier and they rescheduled me right away. I’m so thankful for Southern Team.
They are great. They care about their customers. Highly recommend them to people interested in getting honest deals
Always on time and very thorough explaining all repairs. Always finding cost effective solutions for repairs and parts
It good, you need to bring back free waters You could also bring back the coffee creamers
Very friendly, extremely knowledgeable, patient and helpful. Explained everything we had questions about. Took time to show vehicle features, which are incredible.
Great experience. I love my Palisade and all it's features. It's has a lot of space.
Everything was handled in a timely and professional manner. My vehicle needed tires to pass inspection and Danielle found what I needed and had them delivered and installed.
Sales person, Star, was very helpful as well as friendly. Listened to my wishes and helped me choose a vehicle that was right for me. She gets 5 stars.
Darius was the most polite respectful salesman I’ve met. The whole experience was top notch!
Melissa is absolutely the best! Everyone is friendly & helpful but Melissa is absolutely the best!
I will never buy a car from anyone other than Star at Southern Team Subaru.
Aking the appointment on line was easy and they took my car in on time. Mike was exceptional and provided me with great advice on what my car needed. The shuttle driver, Terry, was absolutely perfect.
All staff very nice and helpful. They have been helpful in calling ba k to check on me to be sure I am happy
they were super helpful and made sure i got exactly what i wanted! Holly and Keith were both really helpful and listened to what i wanted. they helped me find the best deal!
I had an unsatisfactory first visit to the dealership. The sales lady and I didn't click so I left and did not intend to Come back. Then Justin reached out by a nice email, then Mike Munsey gave me a very cordial personal phone call and they referred me to Mel who I met with the following day. All of these Gentleman went out of their way to Exceed My expectations.
Melissa is an asset to your dealership. She is always courteous , friendly and professional. She clearly explains the work being done and the technician's findings.
Both service advisors were pleasant and competent. Both listened to our concerns. I was pleased with there help and advice.
Loved the clear communication with Melissa and her willingness to work with me and help with a payment plan
The 3 folks we worked with on the purchase of our new vehicle were helpful and kind.
The service dept now is in a different building. The wait ti.e was extra long than at the subaru side. People's comments were that it was a long wait and questioned the workers how come so long. Can't understand 2 hrs for simple maintenance check up
Great experience,salesman very knowledgeable and helpful,whole experience was easy,everyone was great,nice to my dog 🐶
Everyone is very kind and professional. All of my questions were answered. The seevice was prompt, yet thorough.
Fair. Reasonable. Just felt a little overwhelmed by pressure for all the 'add on ' insurance.
Took some time for the part to come in, not the service center fault. Once the part was in the repair appointment was scheduled quickly. Repair accomplished in just over a day and half, which was less than estimated.
What a fantastic experience. Your business is blessed to have a front desk employee as wonderful as Melissa. She was friendly, always smiling and spot on for the amount of time that the service would take. She is definitely an asset to Southern Team. Thank you for the positive experience at Southern Team. This is why both of our vehicles have been bought at Southern Team. Cathy Wilkinson
They are nice and friendly and always explain what work has been done and what the cost will be.
Very clean, technicians very knowledgeable, and Megan was very knowledgeable as well. Thank you everyone!
Very polite and personable. We will deal with them again on purchasing our next vehicle.
Great customer service and interaction with customers. Very satisfied and happy with service provided here.
Once I got to where I was to be it was ok
I made a appt at least a few or one week out and not at any time was I told to go to new place on the either side of complex when I made the appt
When I got there I waited while the two women talked about what ever thawybwere convo about then I told them I was here to get my car serviced and they said it’s not here on the other side at old Hyundai service
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I said it would have been nice ... Read More DealerRater - Jul 2, 2025
Car was ready before time requested and check out was quick, too. Also appreciate the car wash!
I received excellent service from Holly and Morris. I will be recommending my family, friends
They were really Excellent with us and very Helpful with the entire process ! Thank You
Courteous, fast, service He went over the report and explained upcoming issues that may need taken care of
Could have explain all issues and or concerns. Give all information important or not. Other than that pretty friendly, cooperative with needs and or wants in purchasing. Had a decent time there
Requiring written feedback as a requirement to complete this voluntary survey is very frustrating and discourages people like me from completing the survey. Make this optional and you would likely receive more completed surveys.
From the sales team to the service department all are great to deal with highly recommend southern team Nissan
My salesman was very patient and helpful with me finding a car that had everything I was looking for and more!
Bought my car there and have had excellent service ever since. I trust they will keep my car in tip top condition.
All personnel were friendly, professional and knowledgeable of the business. Would recommend Southern Team to others.
Everyone was extremely friendly and helpful, and they all made the purchasing experience smooth and easy.
Great Always get what I need ,with timely and friendly staff and service Thank you
She went out of her way to treat us professionally and with respect Great service
Easy, people are nice Fast transaction, they respond quickly, love the ambiance of the dealership
I had a very smooth, no pressure experience all the way through the buying process.
They were very good and quick to get me in the right vehicle And they were nice
They are kind and look for something that fits all your needs. They worked tirelessly to find a vehicle that worked in budget and with in my needs. Welcoming and friendly sellers and lovely environment.
We had a very smooth, no pressure experience all the way through the buying process.
This is not the first time that Brandon Thompson helped with a used car purchase. Brandon is great, knows his stuff, inside and out. It's refreshing to be able to tell Brandon what you're looking for and Brandon will match you with your needs and not try to over-sell you. Slight issue with the finance paperwork this time, but that was quickly remedied to my satisfaction.
He is very professional n went beyond any expectations n found perfect car for me.
I always have a great service experience at Southern Team and I appreciate the friendly knowledgeable staff, especially Sam Williams!
Lisa was a very excellent instructor explaining all the different features of our new Subaru outback
Benz and Mark treated us like family. Great experience!
Great customer service.
Always great service and professional employees. Will not let anyone else work on my old Subaru. Thank you.
Great service and excellent customer service
Jaden and Mark did an amazing job getting us in and out quickly. Mel is great and recommend you buy a car from him 10/10
I had a wonderful experience working with Jason Fink and Jeff Pierce. Jason helped me get just what I asked for and Jeff got the financing and paperwork finished up. Jason didn’t make me feel rushed or try to upsell me to a higher price vehicle. There was no pressure. I’m glad I decided to go talk to Jason.
I had an exceptional experience with Jason Fink and Jeff Pierce. They made the time at the dealership less stressful. I appreciated both of taking their time and explaining everything to me. Additionally they were personable and did not make me feel rushed.
We always appreciate the hard work and effort in all they do. I think a lot of Melissa and always appreciate her honesty. In this world, people expect everything right now, and that often leads companies to have to fluff the truth or push their team harder. I appreciate her honesty and the details of all related service issues. I would rather know the facts and truth and plan around it than be that entitled butthole customer who expects too much and never feels good about the service of others. Thank you team for all you do in the service ... Read More Google - May 27, 2025
Mark and Tony made it easy, we bought with confidence, and would recommend anyone at least give this this team a chance to earn your business.
Tony and Mark did a great job helping us today!! We had a wonderful experience with them and the knowledge they both help was immeasurable. We are so grateful we got to work with both of them!
Jaden and Tony are amazing!!!