Customer Testimonials

Southern Team Nissan

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DealerRater Jan 30, 2023

Wonderful staff, very helpful and every knowledgeable I have lots of respect for all of them. They go beyond and above to make sure you are happy.

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DealerRater Jan 29, 2023

I went to look at an Impreza to see if my Double Bass Fiddle would fit in one. I had done my homework online and thought the Impreza was a car I would like to buy. The car I had spec'd online was actually at the dealership, like they had ordered it for me. There was nothing left to do but buy it. The staff was very congenial, and the process was stressless .Lia James made the experience very pleasance.

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DealerRater Jan 29, 2023

My husband and I had the pleasure of working with three of your team members today.. Rick Burke,Kevin Johnson and David Nicely.. We first talked with Rick last week and proud to say we finalized our purchase today...smooth sailing...these three men worked as a team..We were very impressed when we left..

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DealerRater Jan 29, 2023

Just incredible from start to finish. Mike although a new salesman was very knowledgeable about cars and didn't make me feel like an idiot for coming in not knowing anything about automobiles. I told him what I envisioned and he showed me a car that I ended up picking! David went above and beyond to make sure I was happy and knew everything about my new car. Killer team, killer experience, will be buying Subarus and recommending people here from now on. Great work!

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DealerRater Jan 29, 2023

I visited all your dealerships but volkswagen, Everyone was helpful, just wish we could get a better deal, so is life

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DealerRater Jan 29, 2023

It was pleasant to do business with Southern Team of Nissan. I would recommend to anyone.

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DealerRater Jan 28, 2023

Very easy to work with. Always able to coordinate work between collision and service departments.

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DealerRater Jan 28, 2023

My purchase went smoothly and quickly. Plenty information that was clear and efficiently delivered to let me know what options I had during the process.

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DealerRater Jan 28, 2023

They were east to work with, excellent with communication, and delivered my vehicle of choice ahead of schedule

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DealerRater Jan 28, 2023

I filed a complaint which was resolved to my satisfaction per Jim wise. Well done

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DealerRater Jan 26, 2023

Fast reasonable service. No complications. It would be nicer if Southern Team provided some snacks other than those available from a vending machine.

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DealerRater Jan 26, 2023

I have always had great service from you.And you continue to meet my expectations and more.

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DealerRater Jan 26, 2023

friendly service , nice selection. would recommend to anyone looking for a new car to stop by !

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DealerRater Jan 26, 2023

Work was completed as stated. Timely repairs and made sure to call afterwards to check in satisfaction of completed work.

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DealerRater Jan 26, 2023

They worked me in very quickly to solve a problem, was fast and reasonably priced.

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DealerRater Jan 26, 2023

The team was friendly and professional. They provided great service. I was extremely pleased with the work that they performed.

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DealerRater Jan 26, 2023

Awesome buying a car from the Volkswagen dealership. Harold was readily available and he was very communicative. This was the first time buying a car and it was a great experience.

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DealerRater Jan 26, 2023

The team was awesome. I was pleased that buying a new car from them was so stress free. Highly recommend.

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DealerRater Jan 26, 2023

Great team of personnel in all departments. Service is fast with quality completion. The waiting are is very comfortable. And, they do timely reminders and follow-ups.

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DealerRater Jan 26, 2023

Great job as always. Mike White is very helpful as usual love the Nissan service department

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DealerRater Jan 26, 2023

Very pleasant experience in all respects. Impressive handling administratively and professionally done by all departments.

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DealerRater Jan 26, 2023

Very nice facility. Dealership was very nice and fast. Employees kept me informed on the progress and the coffee and the waiting was very nice.

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DealerRater Jan 25, 2023

I needed a 4 wheel alignment after purchasing new tires. Scheduling was easy. The quoted price and estimated time was right on. Thank you Danielle for scheduling and Maria for taking care of the appointment.

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DealerRater Jan 25, 2023

The service department was very interested in accomodating their customers. Not usually found in other vendors. waiting area was very pleasant. waiting is necessary so it's nice to know that someone is thinking of the customer.

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DealerRater Jan 25, 2023

Service is honest, professional, and friendly! Enjoy the atmosphere! Clean and professional! Would recommend. Thanks.

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DealerRater Jan 25, 2023

Great customer service always takes care of me when I come in no waiting and friendly

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DealerRater Jan 24, 2023

Efficiency/courtesy/timely service/knowledgeable. First time at this Service Center and pleasantly impressed. Will use for future service.

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DealerRater Jan 24, 2023

Very professional, explained things in a concise manner and was just easy to work with.

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DealerRater Jan 24, 2023

Very fast turn around. Excellent diagnosis of issues and suggestions for other needed repairs were right on the mark. No indication of unneeded work performed.

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DealerRater Jan 24, 2023

Very nice and knowledgeable clean area help me on several things going on with the car and also noticed it was due for an inspection which I didn't know that it was out

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DealerRater Jan 23, 2023

On time performance. Good people. Very pleasant. Greeted right away. Explained all the work done.

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DealerRater Jan 23, 2023

The first time buying a car and I felt extremely comfortable and he wasn’t pushy!! Thank you so much and I will definitely recommend them!!

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DealerRater Jan 23, 2023

They have always treated me right.. The team alway smile ..Talks very thing out with u.

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DealerRater Jan 23, 2023

I went with my daughter to test drive a new Hyundai Kona. Horatio was great. Really knew his product, and took the time to educate us on all of the latest technologies incorporated into the vehicle. Great job!!

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DealerRater Jan 23, 2023

Extraordinary service, will Definitely come back and I will recommend to family and friends. 10 out 10

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DealerRater Jan 22, 2023

All the people we interacted with were very friendly and knowledgeable about the product. Our sales representative, Harold Manalo, was very helpful helping my wife and me choose between three different 2023 Tiguans. There was no pressure, just good answers to our many questions. Once we chose a car he was very quick and helpful in getting through the sales and loan paperwork. Finance officer, Jared Repass, was also easy to work with in the finalization of all the required paperwork. Overall we were very happy with the ease of our purchase at Southern Team Volkswagen.

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DealerRater Jan 21, 2023

We have purchased three Subarus at this dealership since 2005 and have had most if not all of our vehicle servicing performed here.

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DealerRater Jan 21, 2023

Excellent express service without an appointment. Able to get car serviced as well as additional necessary work completed.

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DealerRater Jan 20, 2023

Ben was a very friendly and knowledgeable salesman. Most importantly he was not pushy. Keith was very helpful too.

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DealerRater Jan 20, 2023

Overall this was a very quick and seamless process. Hopefully the warranty and maintenance contracts go according to plan.

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DealerRater Jan 20, 2023

This is the third vehicle that I have purchased from First Team/Southern Team Auto and I have been very pleased with the dealership on the whole and especially with the service department.

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DealerRater Jan 20, 2023

Excellent at making/changing appointments and staying on schedule and always fixing problems. Thank you!

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DealerRater Jan 20, 2023

My car service started on schedule and was finished in a timely manner. Suggestion for new tires were within future sale times.

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DealerRater Jan 20, 2023

Great attention to detai in service on our car. Careful management of warranty advantages. Comfortable waiting room.

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DealerRater Jan 20, 2023

Mike very competent and knowledgeable seeming. The cost (900+$) for services, however, knocked me over. Couldnt believe. Guess inflation is a factor--half of cost was labor.

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DealerRater Jan 20, 2023

Excellent service. 3 recalls, inspection, oil change etc and all done on time. Ordered seat belt to replace defective one.

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DealerRater Jan 20, 2023

Satisfied with explaining situation and promise to correct and test and follow up with concern.

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DealerRater Jan 20, 2023

The best service in town ! Eric, Mark and Melissa will go above and beyond to help solve the problem.

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DealerRater Jan 20, 2023

SERVICE WAS GREAT AS IT ALWAYS IS..I ALWAYS WAIT ON MY VEHICLE. I ENJOY THE ATMOSPHERE OF THE DEALERSHIP. THEY KNOW MY NAME WHEN I COME IN.VERY FRIENDLY,VERY EFFICIENT.

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DealerRater Jan 20, 2023

Wonderful worker and helpfull to customer ..they smilling and presantable ..im happy introduce your team.

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DealerRater Jan 20, 2023

The salesman was knowledgeable and very friendly. It was a very pleasant experience and financing was quick and professional.

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DealerRater Jan 19, 2023

People are very friendly and helpful. My dash lights are still not fixed. Only complaint

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DealerRater Jan 19, 2023

Friendly and knowledgeable staff, service performed in a timely manner. Location is easy to navigate. I really like that they run my car through the car wash. Would appreciate if they brought back snacks and bottled drink machine to the waiting area.

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DealerRater Jan 19, 2023

I have always had excellent service, however there was a problem this time. I decided to have some extra work done, and the price was misquoted to me. I had to pay about $200 more than the quote I was given.

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DealerRater Jan 19, 2023

The dealership and Mike went above and beyond to get my son's car fixed before he went back to college.

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DealerRater Jan 19, 2023

Great experience. Came in for a TPMS warning, Melissa diagnosed the problem and set me up for an oil change at the same time. Excellent all around, and I had just dropped in without an appointment.

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DealerRater Jan 19, 2023

Very professional i enjoy working with you team they are top when it comes to treating you right and getting you back on the road quickly. It was a positive experience and look forward to my next trip to the dealership

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DealerRater Jan 19, 2023

Melissa and Sam are both excellent advisors. They take great care of me when I come in with my wrx even if it is just for a simple oil change. They are upfront and make sure I know what is going on every step of the way. Thank you for your kind service.

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DealerRater Jan 17, 2023

My oil change and multi point inspection were completed in a timely manner as I was waiting. Was allowed a visit with the tech to discuss tire condition as the OEM tires are still on the vehicle. Some additional work was recommended but put off for a future date.

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DealerRater Jan 16, 2023

My overall experience was very good. Dealing out of state is often more difficult;however, Tony Hall was so very helpful and the deal was eventually completed.

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DealerRater Jan 15, 2023

Our family has always had an extremely positive experience at Southern team. My recent car buying experience was no exception.

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DealerRater Jan 15, 2023

Easy processing. At first I was frustrated that the sales manager didn’t listen to what I really wanted. He then tried low balling me on my trade with excuses while several others have offered its listed value. I absolutely hate playing the sales game but he did eventually give me what it was worth. Don’t trust they have my best interest in mind but am satisfied with my deal at the end. Sales associate was great though! He was just stuck in the middle and I felt bad for him.

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DealerRater Jan 14, 2023

This is the first time in our history of buying cars that we’ve had a pleasant car buying experience.

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DealerRater Jan 14, 2023

The work was done in a timely way and I was well informed about work needed at the next interval. Mark explained well each item of maintenance needed.

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DealerRater Jan 14, 2023

*Great service, *Promised time to performs the service was accomplished. *Good amenities to work while you wait for your car

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DealerRater Jan 14, 2023

I was satisfied with everything. I didn't have to wait very long. I got my oil change and was on my way.

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DealerRater Jan 14, 2023

Salesman was courteous and went above and Beyond, great service. I even got a free hot chocolate!

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DealerRater Jan 14, 2023

We had an easy transaction and really appreciated our salesperson Justin Jacobson. I appreciated that you actually had the car I was looking for in stock

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DealerRater Jan 14, 2023

great customer service. all elements of services to be done was explained in detail by an experienced employee. work was completed in the estimated time and even included a vehicle inspection which hadn't been scheduled. car wash was a nice perc.

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DealerRater Jan 13, 2023

Fantastic service. The nicest people. Great communication! Loved the extra attention like offering to wash the car before I picked it up.

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DealerRater Jan 13, 2023

We were very satisfied with our purchase and the people who we worked with. I would recommend them.

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DealerRater Jan 12, 2023

The dealership is very efficient and professional in service delivery. Jeff Pierce has been very helpful and always ready to answer any questions I have.

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DealerRater Jan 12, 2023

Everyone at the dealership stayed after hours in helping us purchase a car at the last minute of the year. Horation Doregos was wonderful, professional, informed and supportive of all our questions, he knew the product well, well beyond our understanding of current technologies and educated us on new features and vehicle capabilities. Five Stars everyone!

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DealerRater Jan 12, 2023

Excellent customer service, very timely work, comfortable waiting area, work done/needed expertly explained. I love this dealership and its service and can’t imagine purchasing a vehicle from anyone else

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DealerRater Jan 12, 2023

An outstanding purchase experience; consultant Wayne Lewis was great! Would recommend highly though, that the timeliness of the transition from sales to finance be improved!!!

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DealerRater Jan 12, 2023

Great to work with. Very kind and nice. Very friendly. I would recommend this dealership to anyone. This is the second vehicle we have purchased from them.

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DealerRater Jan 12, 2023

Friendly staff, timely and accurate service, favorable cost, easy to schedule, very good waiting area until the service was complete.

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DealerRater Jan 11, 2023

They have fast service and very friendly staff. Everything was taken care of on the spot.

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DealerRater Jan 11, 2023

Overall, the best car buying experience I’ve ever had! Highly recommend the entire team!

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DealerRater Jan 11, 2023

Great Service! Explained everything thoroughly including time involved for service needed. Everyone was courteous and friendly.

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DealerRater Jan 11, 2023

Harold Woody knows how to provide customer service. The new phone system I am not impressed with.

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DealerRater Jan 11, 2023

It is always a pleasure working with Mel. He will continue to earn all of my business in the future.

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DealerRater Jan 11, 2023

The waiting area was very nice and comfortable and included a TV, and complimentary tea, coffee and hot chocolate.

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DealerRater Jan 11, 2023

Very helpful and understanding! Very kind and polite and was willing to work with me to help me leave satisfied.

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DealerRater Jan 11, 2023

Great to work with, fast and friendly service. Very pleased with the service I've received.

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DealerRater Jan 11, 2023

Great Customer Service! My experience was exceptional. Staff was understanding and very helpful during my experience.

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DealerRater Jan 10, 2023

Service was excellent. The service department was friendly, professional, and kept me informed of my vehicle's progress while in the shop.

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DealerRater Jan 10, 2023

The appointment process wa s very easy. The service advisors were efficient, courteous and friendly.

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DealerRater Jan 10, 2023

No matter who we have, the entire. Subaru team has been friendly, professional, and efficient!! This is my second Legacy than I have purchased from Southern Team. I live just side of Richmond, VA, and I drive 3 hours to Southern Team because I like them so much! The service the service they provide has been exceptional!!

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DealerRater Jan 10, 2023

We have purchased 3 Subaru vehicles (Crosstrek, Outback, and Forrester) from this dealership and have been very satisfied. Feels like a 4th one would be 1/2 price, just saying.

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DealerRater Jan 10, 2023

Horatio was great and very pleasant. He went above and beyond to get us what we needed.

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DealerRater Jan 10, 2023

appreciated the free VA state inspection. will be planning an oilchange apt soon' thank you.

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Facebook Jan 21, 2022

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Facebook Jan 12, 2022

I bought a 2019 Subaru Forester from Southern Team. I worked with Tony Hall, and cant say enough about the high quality of service I recieved from him and the rest of the folks there. Even when I came by before, just to look, there was never any pressure to sell, and I never felt brushed off or ignored. I have worked with Davey and Tyler in the past as well, and even though I made it clear I wasnt buying then, both were willing to talk to me and answer questions. I always got great service on my old car, ...

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Facebook Dec 4, 2021

They truly do have great people! I prefer factory parts and all the parts departments bend over backwards to help out.

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Facebook Dec 2, 2021

Very nice and hard working willing to work with things

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Facebook Nov 3, 2021

As always, the folks at Southern Team Auto Mall ( previously First Team ) came through for me today in a big way!!!! Shout out to Mark Baker and staff in Subaru Service for quickly helping me with a little problem I was having ….These guys are the BEST !!!!! From sales to service , I have had nothing but GREAT experience’s at this dealership !!!! I Recommend them Highly. 😊👍👍

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Google Sep 21, 2021

Great people snd quality work!

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Google Sep 16, 2021

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Google Sep 15, 2021


Southern Team Nissan of New River Valley

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DealerRater Jan 30, 2023

Wonderful staff, very helpful and every knowledgeable I have lots of respect for all of them. They go beyond and above to make sure you are happy.

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DealerRater Jan 29, 2023

I went to look at an Impreza to see if my Double Bass Fiddle would fit in one. I had done my homework online and thought the Impreza was a car I would like to buy. The car I had spec'd online was actually at the dealership, like they had ordered it for me. There was nothing left to do but buy it. The staff was very congenial, and the process was stressless .Lia James made the experience very pleasance.

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DealerRater Jan 29, 2023

My husband and I had the pleasure of working with three of your team members today.. Rick Burke,Kevin Johnson and David Nicely.. We first talked with Rick last week and proud to say we finalized our purchase today...smooth sailing...these three men worked as a team..We were very impressed when we left..

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DealerRater Jan 29, 2023

Just incredible from start to finish. Mike although a new salesman was very knowledgeable about cars and didn't make me feel like an idiot for coming in not knowing anything about automobiles. I told him what I envisioned and he showed me a car that I ended up picking! David went above and beyond to make sure I was happy and knew everything about my new car. Killer team, killer experience, will be buying Subarus and recommending people here from now on. Great work!

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DealerRater Jan 29, 2023

I visited all your dealerships but volkswagen, Everyone was helpful, just wish we could get a better deal, so is life

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DealerRater Jan 29, 2023

It was pleasant to do business with Southern Team of Nissan. I would recommend to anyone.

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DealerRater Jan 28, 2023

Very easy to work with. Always able to coordinate work between collision and service departments.

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DealerRater Jan 28, 2023

My purchase went smoothly and quickly. Plenty information that was clear and efficiently delivered to let me know what options I had during the process.

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DealerRater Jan 28, 2023

They were east to work with, excellent with communication, and delivered my vehicle of choice ahead of schedule

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DealerRater Jan 28, 2023

I filed a complaint which was resolved to my satisfaction per Jim wise. Well done

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DealerRater Jan 26, 2023

Fast reasonable service. No complications. It would be nicer if Southern Team provided some snacks other than those available from a vending machine.

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DealerRater Jan 26, 2023

I have always had great service from you.And you continue to meet my expectations and more.

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DealerRater Jan 26, 2023

friendly service , nice selection. would recommend to anyone looking for a new car to stop by !

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DealerRater Jan 26, 2023

Work was completed as stated. Timely repairs and made sure to call afterwards to check in satisfaction of completed work.

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DealerRater Jan 26, 2023

They worked me in very quickly to solve a problem, was fast and reasonably priced.

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DealerRater Jan 26, 2023

The team was friendly and professional. They provided great service. I was extremely pleased with the work that they performed.

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DealerRater Jan 26, 2023

Awesome buying a car from the Volkswagen dealership. Harold was readily available and he was very communicative. This was the first time buying a car and it was a great experience.

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DealerRater Jan 26, 2023

The team was awesome. I was pleased that buying a new car from them was so stress free. Highly recommend.

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DealerRater Jan 26, 2023

Great team of personnel in all departments. Service is fast with quality completion. The waiting are is very comfortable. And, they do timely reminders and follow-ups.

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DealerRater Jan 26, 2023

Great job as always. Mike White is very helpful as usual love the Nissan service department

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DealerRater Jan 26, 2023

Very pleasant experience in all respects. Impressive handling administratively and professionally done by all departments.

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DealerRater Jan 26, 2023

Very nice facility. Dealership was very nice and fast. Employees kept me informed on the progress and the coffee and the waiting was very nice.

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DealerRater Jan 25, 2023

I needed a 4 wheel alignment after purchasing new tires. Scheduling was easy. The quoted price and estimated time was right on. Thank you Danielle for scheduling and Maria for taking care of the appointment.

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DealerRater Jan 25, 2023

The service department was very interested in accomodating their customers. Not usually found in other vendors. waiting area was very pleasant. waiting is necessary so it's nice to know that someone is thinking of the customer.

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DealerRater Jan 25, 2023

Service is honest, professional, and friendly! Enjoy the atmosphere! Clean and professional! Would recommend. Thanks.

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DealerRater Jan 25, 2023

Great customer service always takes care of me when I come in no waiting and friendly

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DealerRater Jan 24, 2023

Efficiency/courtesy/timely service/knowledgeable. First time at this Service Center and pleasantly impressed. Will use for future service.

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DealerRater Jan 24, 2023

Very professional, explained things in a concise manner and was just easy to work with.

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DealerRater Jan 24, 2023

Very fast turn around. Excellent diagnosis of issues and suggestions for other needed repairs were right on the mark. No indication of unneeded work performed.

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DealerRater Jan 24, 2023

Very nice and knowledgeable clean area help me on several things going on with the car and also noticed it was due for an inspection which I didn't know that it was out

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DealerRater Jan 23, 2023

On time performance. Good people. Very pleasant. Greeted right away. Explained all the work done.

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DealerRater Jan 23, 2023

The first time buying a car and I felt extremely comfortable and he wasn’t pushy!! Thank you so much and I will definitely recommend them!!

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DealerRater Jan 23, 2023

They have always treated me right.. The team alway smile ..Talks very thing out with u.

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DealerRater Jan 23, 2023

I went with my daughter to test drive a new Hyundai Kona. Horatio was great. Really knew his product, and took the time to educate us on all of the latest technologies incorporated into the vehicle. Great job!!

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DealerRater Jan 23, 2023

Extraordinary service, will Definitely come back and I will recommend to family and friends. 10 out 10

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DealerRater Jan 22, 2023

All the people we interacted with were very friendly and knowledgeable about the product. Our sales representative, Harold Manalo, was very helpful helping my wife and me choose between three different 2023 Tiguans. There was no pressure, just good answers to our many questions. Once we chose a car he was very quick and helpful in getting through the sales and loan paperwork. Finance officer, Jared Repass, was also easy to work with in the finalization of all the required paperwork. Overall we were very happy with the ease of our purchase at Southern Team Volkswagen.

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DealerRater Jan 21, 2023

We have purchased three Subarus at this dealership since 2005 and have had most if not all of our vehicle servicing performed here.

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DealerRater Jan 21, 2023

Excellent express service without an appointment. Able to get car serviced as well as additional necessary work completed.

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DealerRater Jan 20, 2023

Ben was a very friendly and knowledgeable salesman. Most importantly he was not pushy. Keith was very helpful too.

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DealerRater Jan 20, 2023

Overall this was a very quick and seamless process. Hopefully the warranty and maintenance contracts go according to plan.

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DealerRater Jan 20, 2023

This is the third vehicle that I have purchased from First Team/Southern Team Auto and I have been very pleased with the dealership on the whole and especially with the service department.

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DealerRater Jan 20, 2023

Excellent at making/changing appointments and staying on schedule and always fixing problems. Thank you!

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DealerRater Jan 20, 2023

My car service started on schedule and was finished in a timely manner. Suggestion for new tires were within future sale times.

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DealerRater Jan 20, 2023

Great attention to detai in service on our car. Careful management of warranty advantages. Comfortable waiting room.

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DealerRater Jan 20, 2023

Mike very competent and knowledgeable seeming. The cost (900+$) for services, however, knocked me over. Couldnt believe. Guess inflation is a factor--half of cost was labor.

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DealerRater Jan 20, 2023

Excellent service. 3 recalls, inspection, oil change etc and all done on time. Ordered seat belt to replace defective one.

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DealerRater Jan 20, 2023

Satisfied with explaining situation and promise to correct and test and follow up with concern.

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DealerRater Jan 20, 2023

The best service in town ! Eric, Mark and Melissa will go above and beyond to help solve the problem.

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DealerRater Jan 20, 2023

SERVICE WAS GREAT AS IT ALWAYS IS..I ALWAYS WAIT ON MY VEHICLE. I ENJOY THE ATMOSPHERE OF THE DEALERSHIP. THEY KNOW MY NAME WHEN I COME IN.VERY FRIENDLY,VERY EFFICIENT.

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DealerRater Jan 20, 2023

Wonderful worker and helpfull to customer ..they smilling and presantable ..im happy introduce your team.

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DealerRater Jan 20, 2023

The salesman was knowledgeable and very friendly. It was a very pleasant experience and financing was quick and professional.

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DealerRater Jan 19, 2023

People are very friendly and helpful. My dash lights are still not fixed. Only complaint

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DealerRater Jan 19, 2023

Friendly and knowledgeable staff, service performed in a timely manner. Location is easy to navigate. I really like that they run my car through the car wash. Would appreciate if they brought back snacks and bottled drink machine to the waiting area.

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DealerRater Jan 19, 2023

I have always had excellent service, however there was a problem this time. I decided to have some extra work done, and the price was misquoted to me. I had to pay about $200 more than the quote I was given.

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DealerRater Jan 19, 2023

The dealership and Mike went above and beyond to get my son's car fixed before he went back to college.

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DealerRater Jan 19, 2023

Great experience. Came in for a TPMS warning, Melissa diagnosed the problem and set me up for an oil change at the same time. Excellent all around, and I had just dropped in without an appointment.

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DealerRater Jan 19, 2023

Very professional i enjoy working with you team they are top when it comes to treating you right and getting you back on the road quickly. It was a positive experience and look forward to my next trip to the dealership

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DealerRater Jan 19, 2023

Melissa and Sam are both excellent advisors. They take great care of me when I come in with my wrx even if it is just for a simple oil change. They are upfront and make sure I know what is going on every step of the way. Thank you for your kind service.

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DealerRater Jan 17, 2023

My oil change and multi point inspection were completed in a timely manner as I was waiting. Was allowed a visit with the tech to discuss tire condition as the OEM tires are still on the vehicle. Some additional work was recommended but put off for a future date.

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DealerRater Jan 16, 2023

My overall experience was very good. Dealing out of state is often more difficult;however, Tony Hall was so very helpful and the deal was eventually completed.

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DealerRater Jan 15, 2023

Our family has always had an extremely positive experience at Southern team. My recent car buying experience was no exception.

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DealerRater Jan 15, 2023

Easy processing. At first I was frustrated that the sales manager didn’t listen to what I really wanted. He then tried low balling me on my trade with excuses while several others have offered its listed value. I absolutely hate playing the sales game but he did eventually give me what it was worth. Don’t trust they have my best interest in mind but am satisfied with my deal at the end. Sales associate was great though! He was just stuck in the middle and I felt bad for him.

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DealerRater Jan 14, 2023

This is the first time in our history of buying cars that we’ve had a pleasant car buying experience.

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DealerRater Jan 14, 2023

The work was done in a timely way and I was well informed about work needed at the next interval. Mark explained well each item of maintenance needed.

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DealerRater Jan 14, 2023

*Great service, *Promised time to performs the service was accomplished. *Good amenities to work while you wait for your car

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DealerRater Jan 14, 2023

I was satisfied with everything. I didn't have to wait very long. I got my oil change and was on my way.

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DealerRater Jan 14, 2023

Salesman was courteous and went above and Beyond, great service. I even got a free hot chocolate!

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DealerRater Jan 14, 2023

We had an easy transaction and really appreciated our salesperson Justin Jacobson. I appreciated that you actually had the car I was looking for in stock

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DealerRater Jan 14, 2023

great customer service. all elements of services to be done was explained in detail by an experienced employee. work was completed in the estimated time and even included a vehicle inspection which hadn't been scheduled. car wash was a nice perc.

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DealerRater Jan 13, 2023

Fantastic service. The nicest people. Great communication! Loved the extra attention like offering to wash the car before I picked it up.

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DealerRater Jan 13, 2023

We were very satisfied with our purchase and the people who we worked with. I would recommend them.

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DealerRater Jan 12, 2023

The dealership is very efficient and professional in service delivery. Jeff Pierce has been very helpful and always ready to answer any questions I have.

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DealerRater Jan 12, 2023

Everyone at the dealership stayed after hours in helping us purchase a car at the last minute of the year. Horation Doregos was wonderful, professional, informed and supportive of all our questions, he knew the product well, well beyond our understanding of current technologies and educated us on new features and vehicle capabilities. Five Stars everyone!

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DealerRater Jan 12, 2023

Excellent customer service, very timely work, comfortable waiting area, work done/needed expertly explained. I love this dealership and its service and can’t imagine purchasing a vehicle from anyone else

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DealerRater Jan 12, 2023

An outstanding purchase experience; consultant Wayne Lewis was great! Would recommend highly though, that the timeliness of the transition from sales to finance be improved!!!

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DealerRater Jan 12, 2023

Great to work with. Very kind and nice. Very friendly. I would recommend this dealership to anyone. This is the second vehicle we have purchased from them.

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DealerRater Jan 12, 2023

Friendly staff, timely and accurate service, favorable cost, easy to schedule, very good waiting area until the service was complete.

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DealerRater Jan 11, 2023

They have fast service and very friendly staff. Everything was taken care of on the spot.

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DealerRater Jan 11, 2023

Overall, the best car buying experience I’ve ever had! Highly recommend the entire team!

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DealerRater Jan 11, 2023

Great Service! Explained everything thoroughly including time involved for service needed. Everyone was courteous and friendly.

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DealerRater Jan 11, 2023

Harold Woody knows how to provide customer service. The new phone system I am not impressed with.

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DealerRater Jan 11, 2023

It is always a pleasure working with Mel. He will continue to earn all of my business in the future.

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DealerRater Jan 11, 2023

The waiting area was very nice and comfortable and included a TV, and complimentary tea, coffee and hot chocolate.

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DealerRater Jan 11, 2023

Very helpful and understanding! Very kind and polite and was willing to work with me to help me leave satisfied.

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DealerRater Jan 11, 2023

Great to work with, fast and friendly service. Very pleased with the service I've received.

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DealerRater Jan 11, 2023

Great Customer Service! My experience was exceptional. Staff was understanding and very helpful during my experience.

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DealerRater Jan 10, 2023

Service was excellent. The service department was friendly, professional, and kept me informed of my vehicle's progress while in the shop.

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DealerRater Jan 10, 2023

The appointment process wa s very easy. The service advisors were efficient, courteous and friendly.

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DealerRater Jan 10, 2023

No matter who we have, the entire. Subaru team has been friendly, professional, and efficient!! This is my second Legacy than I have purchased from Southern Team. I live just side of Richmond, VA, and I drive 3 hours to Southern Team because I like them so much! The service the service they provide has been exceptional!!

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DealerRater Jan 10, 2023

We have purchased 3 Subaru vehicles (Crosstrek, Outback, and Forrester) from this dealership and have been very satisfied. Feels like a 4th one would be 1/2 price, just saying.

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DealerRater Jan 10, 2023

Horatio was great and very pleasant. He went above and beyond to get us what we needed.

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DealerRater Jan 10, 2023

appreciated the free VA state inspection. will be planning an oilchange apt soon' thank you.

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Facebook Jan 21, 2022

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Facebook Jan 12, 2022

I bought a 2019 Subaru Forester from Southern Team. I worked with Tony Hall, and cant say enough about the high quality of service I recieved from him and the rest of the folks there. Even when I came by before, just to look, there was never any pressure to sell, and I never felt brushed off or ignored. I have worked with Davey and Tyler in the past as well, and even though I made it clear I wasnt buying then, both were willing to talk to me and answer questions. I always got great service on my old car, ...

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Facebook Dec 4, 2021

They truly do have great people! I prefer factory parts and all the parts departments bend over backwards to help out.

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Facebook Dec 2, 2021

Very nice and hard working willing to work with things

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Facebook Nov 3, 2021

As always, the folks at Southern Team Auto Mall ( previously First Team ) came through for me today in a big way!!!! Shout out to Mark Baker and staff in Subaru Service for quickly helping me with a little problem I was having ….These guys are the BEST !!!!! From sales to service , I have had nothing but GREAT experience’s at this dealership !!!! I Recommend them Highly. 😊👍👍

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Google Sep 21, 2021

Great people snd quality work!

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Google Sep 16, 2021

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Google Sep 15, 2021


Southern Team Volkswagen

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DealerRater Jan 30, 2023

Wonderful staff, very helpful and every knowledgeable I have lots of respect for all of them. They go beyond and above to make sure you are happy.

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DealerRater Jan 29, 2023

I went to look at an Impreza to see if my Double Bass Fiddle would fit in one. I had done my homework online and thought the Impreza was a car I would like to buy. The car I had spec'd online was actually at the dealership, like they had ordered it for me. There was nothing left to do but buy it. The staff was very congenial, and the process was stressless .Lia James made the experience very pleasance.

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DealerRater Jan 29, 2023

My husband and I had the pleasure of working with three of your team members today.. Rick Burke,Kevin Johnson and David Nicely.. We first talked with Rick last week and proud to say we finalized our purchase today...smooth sailing...these three men worked as a team..We were very impressed when we left..

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DealerRater Jan 29, 2023

Just incredible from start to finish. Mike although a new salesman was very knowledgeable about cars and didn't make me feel like an idiot for coming in not knowing anything about automobiles. I told him what I envisioned and he showed me a car that I ended up picking! David went above and beyond to make sure I was happy and knew everything about my new car. Killer team, killer experience, will be buying Subarus and recommending people here from now on. Great work!

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DealerRater Jan 29, 2023

I visited all your dealerships but volkswagen, Everyone was helpful, just wish we could get a better deal, so is life

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DealerRater Jan 29, 2023

It was pleasant to do business with Southern Team of Nissan. I would recommend to anyone.

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DealerRater Jan 28, 2023

Very easy to work with. Always able to coordinate work between collision and service departments.

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DealerRater Jan 28, 2023

My purchase went smoothly and quickly. Plenty information that was clear and efficiently delivered to let me know what options I had during the process.

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DealerRater Jan 28, 2023

They were east to work with, excellent with communication, and delivered my vehicle of choice ahead of schedule

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DealerRater Jan 28, 2023

I filed a complaint which was resolved to my satisfaction per Jim wise. Well done

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DealerRater Jan 26, 2023

Fast reasonable service. No complications. It would be nicer if Southern Team provided some snacks other than those available from a vending machine.

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DealerRater Jan 26, 2023

I have always had great service from you.And you continue to meet my expectations and more.

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DealerRater Jan 26, 2023

friendly service , nice selection. would recommend to anyone looking for a new car to stop by !

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DealerRater Jan 26, 2023

Work was completed as stated. Timely repairs and made sure to call afterwards to check in satisfaction of completed work.

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DealerRater Jan 26, 2023

They worked me in very quickly to solve a problem, was fast and reasonably priced.

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DealerRater Jan 26, 2023

The team was friendly and professional. They provided great service. I was extremely pleased with the work that they performed.

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DealerRater Jan 26, 2023

Awesome buying a car from the Volkswagen dealership. Harold was readily available and he was very communicative. This was the first time buying a car and it was a great experience.

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DealerRater Jan 26, 2023

The team was awesome. I was pleased that buying a new car from them was so stress free. Highly recommend.

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DealerRater Jan 26, 2023

Great team of personnel in all departments. Service is fast with quality completion. The waiting are is very comfortable. And, they do timely reminders and follow-ups.

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DealerRater Jan 26, 2023

Great job as always. Mike White is very helpful as usual love the Nissan service department

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DealerRater Jan 26, 2023

Very pleasant experience in all respects. Impressive handling administratively and professionally done by all departments.

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DealerRater Jan 26, 2023

Very nice facility. Dealership was very nice and fast. Employees kept me informed on the progress and the coffee and the waiting was very nice.

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DealerRater Jan 25, 2023