Customer Testimonials

Southern Team Nissan

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DealerRater Jan 17, 2022

A friendly staff and excellent service team. A clean waiting room with coffee and drinks . Top of the line service department

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DealerRater Jan 16, 2022

The service department is awesome. Very helpful. Especially Mike White. The waiting area is great also

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DealerRater Jan 16, 2022

My Subaru Outback needed to have new software installed for the Starlink system. While it was a slow process ( taking 3 hours), that was certainly not the service department's fault. Mark Baker clearly explained how much time was involved in the upgrade and the waiting room was comfortable while the service was performed.

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Facebook Jan 15, 2022

Great service. No waiting

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DealerRater Jan 15, 2022

They were helpful and very thorough in showing me the features of my new Outback.

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Facebook Jan 14, 2022

great service. great team

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Facebook Jan 14, 2022

Bill Roy is the man! thanks for the help.

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DealerRater Jan 14, 2022

Nothing but incredible service and awesome people to work with in a process as big as this.

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DealerRater Jan 14, 2022

At my appointment for state inspection, the service team took care of my car quickly and professionally.

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DealerRater Jan 14, 2022

Service very good. I told of a problem not related to visit and it was taken care of.

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Facebook Jan 13, 2022

very courteous and helpful.

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DealerRater Jan 13, 2022

They were prompt and provided service exactly as promised. I would recommend anyone to come here

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DealerRater Jan 13, 2022

I waited for months to get a call for an appointment from the second recall. Never received it I had to call them. When I went to my appointment the mechanic was very nice but the person at the desk Woody needs training on customer service.

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DealerRater Jan 12, 2022

While sitting at a stoplight in late November, my car was hit in the rear bumper. Having had good service for routine maintenance, I decided to go to Southern Team's collision repair center. They were extremely clear about the time it would take to complete the work and it was done several hours earlier than expected. The car looks great!

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DealerRater Jan 12, 2022

Easy to work with and very efficient. Willing to work with you on appointments and very fast in service time.

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DealerRater Jan 11, 2022

Customer Service was good and Danielle was very professional and took good care of me and my needs.

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Facebook Jan 11, 2022

very friendly and know me and my needs.

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DealerRater Jan 11, 2022

I am driving my 6th Subaru so I’ve had plenty of experience with the Service Department! I am always greeted with smiles, respect and helpfulness. I have never felt like unnecessary work was done or even suggested. Eric Horn and the entire Service Department (and Parts and Sales/Finance too) consistently deliver a friendly, professional service that focuses on customer satisfaction. The facility is very clean, waiting areas are comfortable, and location of the dealership is convenient. Thanks for asking!

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DealerRater Jan 11, 2022

Prompt service performed as promised. Staff is professional and polite. They keep you updated as service is being performed.

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DealerRater Jan 10, 2022

Great dealership to work with when buying a new car. They actually listen to the customers wants and needs.

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Facebook Jan 10, 2022

excellent service. friendly staff. helpful.

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DealerRater Jan 10, 2022

Great help from sales person and fast and friendly deal with no hassle as a lot of other dealers do

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DealerRater Jan 10, 2022

The necessary time spent with the Collision Center was efficient and courteous. They have many people coming and going who may or may not be as polite, but the service is the same...commendable for the employees. As it was my first visit to the Collision Center, it would be helpful to have signage directing one to that location. This form does not conform itself to the Collision Center either.

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DealerRater Jan 10, 2022

Excellent communication through the entire process. The team is friendly and met all of our needs.

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DealerRater Jan 10, 2022

Awesome to work with! Professional and efficient team. Very knowledgeable. Worked with us to complete our purchase.

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DealerRater Jan 10, 2022

great service and a great deal. very clean and bright showroom. bathrooms were clean as well.

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DealerRater Jan 10, 2022

They performed my service with a reasonable time frame and to my satisfaction and I am pleased.

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Facebook Jan 9, 2022

Amazing hard working people

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DealerRater Jan 7, 2022

Is a very good dealer and the people who work there are very interesting in makes you feel good

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Facebook Jan 7, 2022

Worked wit Mr. Roy and Mr. Barton who were exceptional; they made my car buying process a breeze. Thank u both!

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DealerRater Jan 7, 2022

Stephen was great to do business with. He was very thorough and a number one asset to your business.

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DealerRater Jan 6, 2022

Danielle in Hyundai service kept me well advised on the status of my Sonata's engine repair. My thanks to her!

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Facebook Jan 6, 2022

EVERY ONE IS SO NICE,GREAT AREA FOR WAITING ON MY CAR.

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DealerRater Jan 6, 2022

It seems well managed and all of the employees are friendly and helpful. A small complaint, I had requested that my tires be checked and inflated to 36 lbs. and this was not done? In the past it was taken care of.

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DealerRater Jan 6, 2022

My experience with Nissan has been prompt, helpful, and personable. However, I have been coming to this facility since 2005. The staff is friendly and helpful whenever you need assistance. Also, the vehicles that I've purchased have proved to be reliable transportation. Horatio sold me my last car and he was great! A. Mitchell

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DealerRater Jan 6, 2022

Every time I come in Mike Adams always makes me feel at home and the service team does top notch work

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DealerRater Jan 5, 2022

Charlie Poindexter is very helpful and honest in respect to the auto shortage that is occurring due to the lack of chip production.

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DealerRater Jan 5, 2022

The employees are very friendly and fast getting my car checked in. Service is excellent.

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DealerRater Jan 5, 2022

I have bought a used and two new cars from them. Always treated well. I think they are great!

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DealerRater Jan 4, 2022

Excellent staff and attention. Work was completed on time and fully. Contact person was professional and provided full description of work and pricing.

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DealerRater Jan 4, 2022

We always love working with Horatio and his team. We have purchased many cars from him!

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DealerRater Jan 4, 2022

Always nice customer service when I get my car serviced. The wait time could’ve been better as I had scheduled an appointment but had to wait almost two hours just for an oil change and tire rotation. I understand that it was a busy day but I was originally told when I checked in that it’d only be abut an hour when it ended up much longer than that.

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DealerRater Jan 4, 2022

My husband and I worked with Rick Burke to purchase a new Outback and the entire experience was comfortable, informative, and met our expectations perfectly.

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DealerRater Jan 4, 2022

They did fine. Offered a ride home while i waited. They told me they had a mechanic out so it would take longer

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DealerRater Jan 4, 2022

The staff here is very helpful and they are so polite and explain everything. They have alot of invention in sock. We bought our car within a reasonable time answered all of our questions. They showed us everything that the car had to offer. I would definitely recommend this dealership.

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DealerRater Jan 4, 2022

Excellent service. Grayson took the time to listen and then provided clear options. Service was completed in an acceptable amount of time. Service was completed the first time. This was not an easy fix.

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DealerRater Jan 4, 2022

Always good service from First Team service department! I wish I could say the same about Subaru in general. Subaru sent me a survey about by new car. I returned it with 2 pages of typed comments and concerns and the only response I got was an email asking about my interaction with Subaru. What interaction? No one every responded to my survey! This is probably my last Subaru.

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DealerRater Jan 4, 2022

Southern Team is always so professional, and courteous at service appointments. I drive over an hour to have my VW serviced there!

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DealerRater Jan 3, 2022

I bought my car at First Team in2014 and have had it serviced there since purchase. I have never had a bad experience. The team is friendly and the work is done efficiently and well the first time.

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DealerRater Jan 3, 2022

This is the 4th vehicle I have purchased there, they are knowledgeable and courteous in every way.

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DealerRater Jan 3, 2022

The service department has outstanding service. Mike White always greets me when I arrive and the team is professional and easy to work with.

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DealerRater Jan 3, 2022

Excellent and expedient service. Took great care of my vehicle and me while I waited.

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DealerRater Dec 31, 2021

My salesman, Mel Dobbs, was great to work with.He was always available for questions and worked with me tirelessly to get the car that I wanted with the features I wanted. Mark ( finance manager) went out of his way to get my loan processed and pushed through so that I could pick up my car before Christmas . My thanks to everyone at Southern Team.!

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DealerRater Dec 30, 2021

Appointment made the next day when called, service completed within an hour of arrival. Car was cleaned.

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DealerRater Dec 30, 2021

Awesome, very efficient and excellent customer service! 10/10 will recommend to anyone looking for a car.

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DealerRater Dec 30, 2021

Fast, accurate they gets the job done and I've only heard good things about this dealership

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DealerRater Dec 29, 2021

I enjoyed purchasing my 2021 Subaru Crosstrek from David Nicely. He was very professional and easy to work with on my car deal.

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DealerRater Dec 29, 2021

Have had several repairs done by this VW dealership. They do good work and I understand my vehicle may be difficult to work on. I do think their price are a little higher but independent garages aren't crazy about working on the VW Eos. I do think there are occasions when they have had to order parts and after waiting several days without hearing from them, I call and the parts are in and they can get to my vehicle. May be a lack of communication between the Parts Dept. and the Service Dept.

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DealerRater Dec 29, 2021

We have not purchased a car in a long time. Dustin was extremely easy to work with. He thoroughly explained all of the features on the car and said we could stop by any time if we did not understand some of the features. Everyone was friendly and professional.

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Facebook Dec 29, 2021

Great people to work with

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DealerRater Dec 28, 2021

Everyone is professional and friendly during the process. They make the car buying and service experience easy.

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DealerRater Dec 28, 2021

Service center is always clean. Employees friendly. Courteous. Fully explain service to be provided. Timely.

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DealerRater Dec 27, 2021

Great service, always nice and knowlegeable. The service people are soooo nice. clean waiting area, bathroom and the hot chocolate is wonderful.

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DealerRater Dec 27, 2021

Went in for an oil change and received excellent service. I didn't have to wait long and everything was quick and painless.

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DealerRater Dec 27, 2021

They always do outstanding service and the dealership is spotless. Harold is always cheerful and a pleasure to deal with.

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DealerRater Dec 25, 2021

My Subaru Legacy was rear ended and totaled. I had to find a new car quickly. Because I had several previous experiences with this dealership I looked on their website to check their inventory. I was contacted by Mel Dobbs who had sold me the Legacy last time. He checked with me daily until I was notified about what my insurance coverage would be. He found me another Subaru Legacy, 2022, same color, with even more safety features for a price I could afford. Mel is always a pleasure to work with, knowledgeable, efficient, and he listens to what you want ...

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DealerRater Dec 23, 2021

Extremely friendly, courteous, professional and knowledgeable. I trust their workmanship and expertise. Wonderful experience every time.

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DealerRater Dec 23, 2021

Friendly, knowledgeable service technicians. Clean comfortable waiting area with tv and free coffee for customers.

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DealerRater Dec 21, 2021

The folks at Southern Team Volkswagen are friendly & courteous AND they provide great service ALWAYS!

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DealerRater Dec 21, 2021

Excellent experience. Great salesman who followed through on his word. Everything went smooth and painless. Definitely recommend!

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DealerRater Dec 21, 2021

Mel Dobb is excellent and so is all the staff I worked with at the dealership.

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DealerRater Dec 21, 2021

Always friendly and prompt. The waiting room is very comfortable with water and coffee complimentary.

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DealerRater Dec 21, 2021

My experience with the dealership is at the service center. By far the best I've ever seen.

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DealerRater Dec 21, 2021

Received great service, everyone was very accommodating and very comfortable area to wait. Love having my car washed

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DealerRater Dec 20, 2021

I've worked with these folks for over 5 years. Southern Team Volkswagen ALWAYS provides the BEST service!

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Facebook Dec 20, 2021

Mike White is the best service advisor. Fast and get it done right the first time

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DealerRater Dec 20, 2021

Very nice people working the service desk. This was my first time visiting their service department.

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DealerRater Dec 20, 2021

Amazing customer service!!! Trained professionals help with any questions or concerns!! Service is done in a timely manner!!

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DealerRater Dec 20, 2021

I always have received great service at Southern Team Nissan with my Maxima. The scheduling being filled has been the only slight issue but I try to schedule well in advance.

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DealerRater Dec 20, 2021

I bought a Nissan Titan for the first time and love my truck. Salesman was kind, courteous,and very informative. Also I have taken my truck in for service and it’s a class 1 service.

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DealerRater Dec 19, 2021

Staff was friendly and attentive and knowledgeable. Prices for dealerships are little expensive. Quality service

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DealerRater Dec 19, 2021

I have been dealing with First Team now Southern Team Subaru for a number of years. The service experience has always been excellent even though I have moved more than 2 hours away and could have chosen to patronize one of the three local Subaru dealers.

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DealerRater Dec 19, 2021

Excellent service, I got a very placent experienced service thanks so much for all services.

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DealerRater Dec 19, 2021

The usual top notch, no aggravation visit as expected. Mike always does a first class job.

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DealerRater Dec 18, 2021

I had a great experience here I came in and to be honest with past experiences at dealers I had low expectations, however when I went in I was treated with respect I told them what I needed in a car and what I needed out of my car on trade and after going back and forth a little I got the deal I asked for and more. The finance department also took the time to allow me to read over everything and make sure everything I was getting was within my budget and both right and ok with me. ...

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DealerRater Dec 18, 2021

Everyone was very professional and helpful. I am very happy and satisfied with my new car purchase.

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DealerRater Dec 17, 2021

Sales rep.was okay, felt a little rushed signing papers, signing papers, slow it down

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Facebook Dec 16, 2021

the team was very efficient and friendly. they made the whole car buying experience easy and fun.

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DealerRater Dec 16, 2021

Fast service and response from my sales person. Showed me all the features. Had me in and out in no time. Excellent follow up

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DealerRater Dec 16, 2021

Great people at service counter and nice waiting area. Love the complimentary car wash after service.

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DealerRater Dec 16, 2021

Easy to schedule service. Great people at the service counter. A good experience each time.

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DealerRater Dec 16, 2021

I have a great experience with Southern VW dealership. Dustin Clark was very knowledge and so pleasant to work with. I would recommend this dealership and Dustin to any of my friends and family. Thank you, and I love my new VW.

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DealerRater Dec 16, 2021

Original reason for appointment was my complaint of very low average gas mileage from 12/18/2020 to present .Average mileage is 22.4 mpg with 70% city (rural) driving and 30% highway. Vehicle appears to operate normally in all other aspects! Mentioned after first tank of gas and wasd told to wait till engine is beak in period (1000 miles) is complete ! I did and through 4 fill-ups mileage has averaged 22.4 mpg? Now @ 1095 miles still 22.4 mpg.? Service dept personnel stated I should use tier 1 (better/best quality gas? I use Kroger for all our vehicles with no issues what so ever ! They also stated I needed to keep ...

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DealerRater Dec 16, 2021

The dealership is very courteous and prompt and willing to do their best to satisfy the customer.

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DealerRater Dec 15, 2021

First Team Volksmagen is always on top of things. They are the best of the best from their sales team to their service team.

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DealerRater Dec 15, 2021

The people are super nice - especially Mike at the front desk. I love the coffee machine too.

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DealerRater Dec 15, 2021

They were so great to work with. The whole process was easy. Bill Roy was so helpful. Thank you!!!

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DealerRater Dec 15, 2021

It is always a good visit and experience at Volkswagen and the facility is very clean !

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DealerRater Dec 14, 2021

Easy scheduling service. Tiffany was awesome and explained everything. I liked being able to drop off my car the night before. Car was returned in the timeframe promised. Great service, friendly people! Thank you!

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DealerRater Dec 14, 2021

I had very good experience with my last service on my Subaru. The service representative was prompt in checking in my car and called me when it was ready. The only criticism I have it that when I called the service department to schedule my service I told the lady that took my call that I wanted a oil change, tires rotated, state inspection and a 48k mile service. I also told her that I didn't need to have new cabin filter. When I checked in for the service I also told the man that I did not need ...

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Southern Team Nissan of New River Valley

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DealerRater Jan 17, 2022

A friendly staff and excellent service team. A clean waiting room with coffee and drinks . Top of the line service department

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DealerRater Jan 16, 2022

The service department is awesome. Very helpful. Especially Mike White. The waiting area is great also

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DealerRater Jan 16, 2022

My Subaru Outback needed to have new software installed for the Starlink system. While it was a slow process ( taking 3 hours), that was certainly not the service department's fault. Mark Baker clearly explained how much time was involved in the upgrade and the waiting room was comfortable while the service was performed.

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Facebook Jan 15, 2022

Great service. No waiting

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DealerRater Jan 15, 2022

They were helpful and very thorough in showing me the features of my new Outback.

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Facebook Jan 14, 2022

great service. great team

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Facebook Jan 14, 2022

Bill Roy is the man! thanks for the help.

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DealerRater Jan 14, 2022

Nothing but incredible service and awesome people to work with in a process as big as this.

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DealerRater Jan 14, 2022

At my appointment for state inspection, the service team took care of my car quickly and professionally.

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DealerRater Jan 14, 2022

Service very good. I told of a problem not related to visit and it was taken care of.

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Facebook Jan 13, 2022

very courteous and helpful.

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DealerRater Jan 13, 2022

They were prompt and provided service exactly as promised. I would recommend anyone to come here

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DealerRater Jan 13, 2022

I waited for months to get a call for an appointment from the second recall. Never received it I had to call them. When I went to my appointment the mechanic was very nice but the person at the desk Woody needs training on customer service.

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DealerRater Jan 12, 2022

While sitting at a stoplight in late November, my car was hit in the rear bumper. Having had good service for routine maintenance, I decided to go to Southern Team's collision repair center. They were extremely clear about the time it would take to complete the work and it was done several hours earlier than expected. The car looks great!

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DealerRater Jan 12, 2022

Easy to work with and very efficient. Willing to work with you on appointments and very fast in service time.

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DealerRater Jan 11, 2022

Customer Service was good and Danielle was very professional and took good care of me and my needs.

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Facebook Jan 11, 2022

very friendly and know me and my needs.

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DealerRater Jan 11, 2022

I am driving my 6th Subaru so I’ve had plenty of experience with the Service Department! I am always greeted with smiles, respect and helpfulness. I have never felt like unnecessary work was done or even suggested. Eric Horn and the entire Service Department (and Parts and Sales/Finance too) consistently deliver a friendly, professional service that focuses on customer satisfaction. The facility is very clean, waiting areas are comfortable, and location of the dealership is convenient. Thanks for asking!

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DealerRater Jan 11, 2022

Prompt service performed as promised. Staff is professional and polite. They keep you updated as service is being performed.

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DealerRater Jan 10, 2022

Great dealership to work with when buying a new car. They actually listen to the customers wants and needs.

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Facebook Jan 10, 2022

excellent service. friendly staff. helpful.

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DealerRater Jan 10, 2022

Great help from sales person and fast and friendly deal with no hassle as a lot of other dealers do

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DealerRater Jan 10, 2022

The necessary time spent with the Collision Center was efficient and courteous. They have many people coming and going who may or may not be as polite, but the service is the same...commendable for the employees. As it was my first visit to the Collision Center, it would be helpful to have signage directing one to that location. This form does not conform itself to the Collision Center either.

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DealerRater Jan 10, 2022

Excellent communication through the entire process. The team is friendly and met all of our needs.

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DealerRater Jan 10, 2022

Awesome to work with! Professional and efficient team. Very knowledgeable. Worked with us to complete our purchase.

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DealerRater Jan 10, 2022

great service and a great deal. very clean and bright showroom. bathrooms were clean as well.

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DealerRater Jan 10, 2022

They performed my service with a reasonable time frame and to my satisfaction and I am pleased.

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Facebook Jan 9, 2022

Amazing hard working people

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DealerRater Jan 7, 2022

Is a very good dealer and the people who work there are very interesting in makes you feel good

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Facebook Jan 7, 2022

Worked wit Mr. Roy and Mr. Barton who were exceptional; they made my car buying process a breeze. Thank u both!

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DealerRater Jan 7, 2022

Stephen was great to do business with. He was very thorough and a number one asset to your business.

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DealerRater Jan 6, 2022

Danielle in Hyundai service kept me well advised on the status of my Sonata's engine repair. My thanks to her!

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Facebook Jan 6, 2022

EVERY ONE IS SO NICE,GREAT AREA FOR WAITING ON MY CAR.

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DealerRater Jan 6, 2022

It seems well managed and all of the employees are friendly and helpful. A small complaint, I had requested that my tires be checked and inflated to 36 lbs. and this was not done? In the past it was taken care of.

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DealerRater Jan 6, 2022

My experience with Nissan has been prompt, helpful, and personable. However, I have been coming to this facility since 2005. The staff is friendly and helpful whenever you need assistance. Also, the vehicles that I've purchased have proved to be reliable transportation. Horatio sold me my last car and he was great! A. Mitchell

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DealerRater Jan 6, 2022

Every time I come in Mike Adams always makes me feel at home and the service team does top notch work

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DealerRater Jan 5, 2022

Charlie Poindexter is very helpful and honest in respect to the auto shortage that is occurring due to the lack of chip production.

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DealerRater Jan 5, 2022

The employees are very friendly and fast getting my car checked in. Service is excellent.

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DealerRater Jan 5, 2022

I have bought a used and two new cars from them. Always treated well. I think they are great!

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DealerRater Jan 4, 2022

Excellent staff and attention. Work was completed on time and fully. Contact person was professional and provided full description of work and pricing.

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DealerRater Jan 4, 2022

We always love working with Horatio and his team. We have purchased many cars from him!

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DealerRater Jan 4, 2022

Always nice customer service when I get my car serviced. The wait time could’ve been better as I had scheduled an appointment but had to wait almost two hours just for an oil change and tire rotation. I understand that it was a busy day but I was originally told when I checked in that it’d only be abut an hour when it ended up much longer than that.

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DealerRater Jan 4, 2022

My husband and I worked with Rick Burke to purchase a new Outback and the entire experience was comfortable, informative, and met our expectations perfectly.

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DealerRater Jan 4, 2022

They did fine. Offered a ride home while i waited. They told me they had a mechanic out so it would take longer

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DealerRater Jan 4, 2022

The staff here is very helpful and they are so polite and explain everything. They have alot of invention in sock. We bought our car within a reasonable time answered all of our questions. They showed us everything that the car had to offer. I would definitely recommend this dealership.

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DealerRater Jan 4, 2022

Excellent service. Grayson took the time to listen and then provided clear options. Service was completed in an acceptable amount of time. Service was completed the first time. This was not an easy fix.

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DealerRater Jan 4, 2022

Always good service from First Team service department! I wish I could say the same about Subaru in general. Subaru sent me a survey about by new car. I returned it with 2 pages of typed comments and concerns and the only response I got was an email asking about my interaction with Subaru. What interaction? No one every responded to my survey! This is probably my last Subaru.

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DealerRater Jan 4, 2022

Southern Team is always so professional, and courteous at service appointments. I drive over an hour to have my VW serviced there!

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DealerRater Jan 3, 2022

I bought my car at First Team in2014 and have had it serviced there since purchase. I have never had a bad experience. The team is friendly and the work is done efficiently and well the first time.

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DealerRater Jan 3, 2022

This is the 4th vehicle I have purchased there, they are knowledgeable and courteous in every way.

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DealerRater Jan 3, 2022

The service department has outstanding service. Mike White always greets me when I arrive and the team is professional and easy to work with.

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DealerRater Jan 3, 2022

Excellent and expedient service. Took great care of my vehicle and me while I waited.

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DealerRater Dec 31, 2021

My salesman, Mel Dobbs, was great to work with.He was always available for questions and worked with me tirelessly to get the car that I wanted with the features I wanted. Mark ( finance manager) went out of his way to get my loan processed and pushed through so that I could pick up my car before Christmas . My thanks to everyone at Southern Team.!

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DealerRater Dec 30, 2021

Appointment made the next day when called, service completed within an hour of arrival. Car was cleaned.

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DealerRater Dec 30, 2021

Awesome, very efficient and excellent customer service! 10/10 will recommend to anyone looking for a car.

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DealerRater Dec 30, 2021

Fast, accurate they gets the job done and I've only heard good things about this dealership

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DealerRater Dec 29, 2021

I enjoyed purchasing my 2021 Subaru Crosstrek from David Nicely. He was very professional and easy to work with on my car deal.

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DealerRater Dec 29, 2021

Have had several repairs done by this VW dealership. They do good work and I understand my vehicle may be difficult to work on. I do think their price are a little higher but independent garages aren't crazy about working on the VW Eos. I do think there are occasions when they have had to order parts and after waiting several days without hearing from them, I call and the parts are in and they can get to my vehicle. May be a lack of communication between the Parts Dept. and the Service Dept.

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DealerRater Dec 29, 2021

We have not purchased a car in a long time. Dustin was extremely easy to work with. He thoroughly explained all of the features on the car and said we could stop by any time if we did not understand some of the features. Everyone was friendly and professional.

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Facebook Dec 29, 2021

Great people to work with

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DealerRater Dec 28, 2021

Everyone is professional and friendly during the process. They make the car buying and service experience easy.

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DealerRater Dec 28, 2021

Service center is always clean. Employees friendly. Courteous. Fully explain service to be provided. Timely.

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DealerRater Dec 27, 2021

Great service, always nice and knowlegeable. The service people are soooo nice. clean waiting area, bathroom and the hot chocolate is wonderful.

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DealerRater Dec 27, 2021

Went in for an oil change and received excellent service. I didn't have to wait long and everything was quick and painless.

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DealerRater Dec 27, 2021

They always do outstanding service and the dealership is spotless. Harold is always cheerful and a pleasure to deal with.

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DealerRater Dec 25, 2021

My Subaru Legacy was rear ended and totaled. I had to find a new car quickly. Because I had several previous experiences with this dealership I looked on their website to check their inventory. I was contacted by Mel Dobbs who had sold me the Legacy last time. He checked with me daily until I was notified about what my insurance coverage would be. He found me another Subaru Legacy, 2022, same color, with even more safety features for a price I could afford. Mel is always a pleasure to work with, knowledgeable, efficient, and he listens to what you want ...

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DealerRater Dec 23, 2021

Extremely friendly, courteous, professional and knowledgeable. I trust their workmanship and expertise. Wonderful experience every time.

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DealerRater Dec 23, 2021

Friendly, knowledgeable service technicians. Clean comfortable waiting area with tv and free coffee for customers.

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DealerRater Dec 21, 2021

The folks at Southern Team Volkswagen are friendly & courteous AND they provide great service ALWAYS!

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DealerRater Dec 21, 2021

Excellent experience. Great salesman who followed through on his word. Everything went smooth and painless. Definitely recommend!

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DealerRater Dec 21, 2021

Mel Dobb is excellent and so is all the staff I worked with at the dealership.

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DealerRater Dec 21, 2021

Always friendly and prompt. The waiting room is very comfortable with water and coffee complimentary.

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DealerRater Dec 21, 2021

My experience with the dealership is at the service center. By far the best I've ever seen.

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DealerRater Dec 21, 2021

Received great service, everyone was very accommodating and very comfortable area to wait. Love having my car washed

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DealerRater Dec 20, 2021

I've worked with these folks for over 5 years. Southern Team Volkswagen ALWAYS provides the BEST service!

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Facebook Dec 20, 2021

Mike White is the best service advisor. Fast and get it done right the first time

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DealerRater Dec 20, 2021

Very nice people working the service desk. This was my first time visiting their service department.

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DealerRater Dec 20, 2021

Amazing customer service!!! Trained professionals help with any questions or concerns!! Service is done in a timely manner!!

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DealerRater Dec 20, 2021

I always have received great service at Southern Team Nissan with my Maxima. The scheduling being filled has been the only slight issue but I try to schedule well in advance.

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DealerRater Dec 20, 2021

I bought a Nissan Titan for the first time and love my truck. Salesman was kind, courteous,and very informative. Also I have taken my truck in for service and it’s a class 1 service.

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DealerRater Dec 19, 2021

Staff was friendly and attentive and knowledgeable. Prices for dealerships are little expensive. Quality service

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DealerRater Dec 19, 2021

I have been dealing with First Team now Southern Team Subaru for a number of years. The service experience has always been excellent even though I have moved more than 2 hours away and could have chosen to patronize one of the three local Subaru dealers.

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DealerRater Dec 19, 2021

Excellent service, I got a very placent experienced service thanks so much for all services.

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DealerRater Dec 19, 2021

The usual top notch, no aggravation visit as expected. Mike always does a first class job.

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DealerRater Dec 18, 2021

I had a great experience here I came in and to be honest with past experiences at dealers I had low expectations, however when I went in I was treated with respect I told them what I needed in a car and what I needed out of my car on trade and after going back and forth a little I got the deal I asked for and more. The finance department also took the time to allow me to read over everything and make sure everything I was getting was within my budget and both right and ok with me. ...

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DealerRater Dec 18, 2021

Everyone was very professional and helpful. I am very happy and satisfied with my new car purchase.

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DealerRater Dec 17, 2021

Sales rep.was okay, felt a little rushed signing papers, signing papers, slow it down

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Facebook Dec 16, 2021

the team was very efficient and friendly. they made the whole car buying experience easy and fun.

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DealerRater Dec 16, 2021

Fast service and response from my sales person. Showed me all the features. Had me in and out in no time. Excellent follow up

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DealerRater Dec 16, 2021

Great people at service counter and nice waiting area. Love the complimentary car wash after service.

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DealerRater Dec 16, 2021

Easy to schedule service. Great people at the service counter. A good experience each time.

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DealerRater Dec 16, 2021

I have a great experience with Southern VW dealership. Dustin Clark was very knowledge and so pleasant to work with. I would recommend this dealership and Dustin to any of my friends and family. Thank you, and I love my new VW.

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DealerRater Dec 16, 2021

Original reason for appointment was my complaint of very low average gas mileage from 12/18/2020 to present .Average mileage is 22.4 mpg with 70% city (rural) driving and 30% highway. Vehicle appears to operate normally in all other aspects! Mentioned after first tank of gas and wasd told to wait till engine is beak in period (1000 miles) is complete ! I did and through 4 fill-ups mileage has averaged 22.4 mpg? Now @ 1095 miles still 22.4 mpg.? Service dept personnel stated I should use tier 1 (better/best quality gas? I use Kroger for all our vehicles with no issues what so ever ! They also stated I needed to keep ...

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DealerRater Dec 16, 2021

The dealership is very courteous and prompt and willing to do their best to satisfy the customer.

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DealerRater Dec 15, 2021

First Team Volksmagen is always on top of things. They are the best of the best from their sales team to their service team.

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DealerRater Dec 15, 2021

The people are super nice - especially Mike at the front desk. I love the coffee machine too.

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DealerRater Dec 15, 2021

They were so great to work with. The whole process was easy. Bill Roy was so helpful. Thank you!!!

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DealerRater Dec 15, 2021

It is always a good visit and experience at Volkswagen and the facility is very clean !

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DealerRater Dec 14, 2021

Easy scheduling service. Tiffany was awesome and explained everything. I liked being able to drop off my car the night before. Car was returned in the timeframe promised. Great service, friendly people! Thank you!

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DealerRater Dec 14, 2021

I had very good experience with my last service on my Subaru. The service representative was prompt in checking in my car and called me when it was ready. The only criticism I have it that when I called the service department to schedule my service I told the lady that took my call that I wanted a oil change, tires rotated, state inspection and a 48k mile service. I also told her that I didn't need to have new cabin filter. When I checked in for the service I also told the man that I did not need ...

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Southern Team Volkswagen

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DealerRater Jan 17, 2022

A friendly staff and excellent service team. A clean waiting room with coffee and drinks . Top of the line service department

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DealerRater Jan 16, 2022

The service department is awesome. Very helpful. Especially Mike White. The waiting area is great also

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DealerRater Jan 16, 2022

My Subaru Outback needed to have new software installed for the Starlink system. While it was a slow process ( taking 3 hours), that was certainly not the service department's fault. Mark Baker clearly explained how much time was involved in the upgrade and the waiting room was comfortable while the service was performed.

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Facebook Jan 15, 2022

Great service. No waiting

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DealerRater Jan 15, 2022

They were helpful and very thorough in showing me the features of my new Outback.

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Facebook Jan 14, 2022

great service. great team

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Facebook Jan 14, 2022

Bill Roy is the man! thanks for the help.

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DealerRater Jan 14, 2022

Nothing but incredible service and awesome people to work with in a process as big as this.

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DealerRater Jan 14, 2022

At my appointment for state inspection, the service team took care of my car quickly and professionally.

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DealerRater Jan 14, 2022

Service very good. I told of a problem not related to visit and it was taken care of.

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Facebook Jan 13, 2022

very courteous and helpful.

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DealerRater Jan 13, 2022

They were prompt and provided service exactly as promised. I would recommend anyone to come here

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DealerRater Jan 13, 2022

I waited for months to get a call for an appointment from the second recall. Never received it I had to call them. When I went to my appointment the mechanic was very nice but the person at the desk Woody needs training on customer service.

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DealerRater Jan 12, 2022

While sitting at a stoplight in late November, my car was hit in the rear bumper. Having had good service for routine maintenance, I decided to go to Southern Team's collision repair center. They were extremely clear about the time it would take to complete the work and it was done several hours earlier than expected. The car looks great!

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DealerRater Jan 12, 2022

Easy to work with and very efficient. Willing to work with you on appointments and very fast in service time.

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DealerRater Jan 11, 2022

Customer Service was good and Danielle was very professional and took good care of me and my needs.

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Facebook Jan 11, 2022

very friendly and know me and my needs.

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DealerRater Jan 11, 2022

I am driving my 6th Subaru so I’ve had plenty of experience with the Service Department! I am always greeted with smiles, respect and helpfulness. I have never felt like unnecessary work was done or even suggested. Eric Horn and the entire Service Department (and Parts and Sales/Finance too) consistently deliver a friendly, professional service that focuses on customer satisfaction. The facility is very clean, waiting areas are comfortable, and location of the dealership is convenient. Thanks for asking!

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DealerRater Jan 11, 2022

Prompt service performed as promised. Staff is professional and polite. They keep you updated as service is being performed.

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DealerRater Jan 10, 2022

Great dealership to work with when buying a new car. They actually listen to the customers wants and needs.

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Facebook Jan 10, 2022

excellent service. friendly staff. helpful.

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DealerRater Jan 10, 2022

Great help from sales person and fast and friendly deal with no hassle as a lot of other dealers do

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DealerRater Jan 10, 2022

The necessary time spent with the Collision Center was efficient and courteous. They have many people coming and going who may or may not be as polite, but the service is the same...commendable for the employees. As it was my first visit to the Collision Center, it would be helpful to have signage directing one to that location. This form does not conform itself to the Collision Center either.

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DealerRater Jan 10, 2022

Excellent communication through the entire process. The team is friendly and met all of our needs.

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DealerRater Jan 10, 2022

Awesome to work with! Professional and efficient team. Very knowledgeable. Worked with us to complete our purchase.

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DealerRater Jan 10, 2022

great service and a great deal. very clean and bright showroom. bathrooms were clean as well.

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DealerRater Jan 10, 2022

They performed my service with a reasonable time frame and to my satisfaction and I am pleased.

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Facebook Jan 9, 2022

Amazing hard working people

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DealerRater Jan 7, 2022

Is a very good dealer and the people who work there are very interesting in makes you feel good

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Facebook Jan 7, 2022

Worked wit Mr. Roy and Mr. Barton who were exceptional; they made my car buying process a breeze. Thank u both!

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DealerRater Jan 7, 2022

Stephen was great to do business with. He was very thorough and a number one asset to your business.

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DealerRater Jan 6, 2022

Danielle in Hyundai service kept me well advised on the status of my Sonata's engine repair. My thanks to her!

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Facebook Jan 6, 2022

EVERY ONE IS SO NICE,GREAT AREA FOR WAITING ON MY CAR.

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DealerRater Jan 6, 2022

It seems well managed and all of the employees are friendly and helpful. A small complaint, I had requested that my tires be checked and inflated to 36 lbs. and this was not done? In the past it was taken care of.

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DealerRater Jan 6, 2022

My experience with Nissan has been prompt, helpful, and personable. However, I have been coming to this facility since 2005. The staff is friendly and helpful whenever you need assistance. Also, the vehicles that I've purchased have proved to be reliable transportation. Horatio sold me my last car and he was great! A. Mitchell

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DealerRater Jan 6, 2022

Every time I come in Mike Adams always makes me feel at home and the service team does top notch work

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DealerRater Jan 5, 2022

Charlie Poindexter is very helpful and honest in respect to the auto shortage that is occurring due to the lack of chip production.

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DealerRater Jan 5, 2022

The employees are very friendly and fast getting my car checked in. Service is excellent.

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DealerRater Jan 5, 2022

I have bought a used and two new cars from them. Always treated well. I think they are great!

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DealerRater Jan 4, 2022

Excellent staff and attention. Work was completed on time and fully. Contact person was professional and provided full description of work and pricing.

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DealerRater Jan 4, 2022

We always love working with Horatio and his team. We have purchased many cars from him!

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DealerRater Jan 4, 2022

Always nice customer service when I get my car serviced. The wait time could’ve been better as I had scheduled an appointment but had to wait almost two hours just for an oil change and tire rotation. I understand that it was a busy day but I was originally told when I checked in that it’d only be abut an hour when it ended up much longer than that.

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DealerRater Jan 4, 2022

My husband and I worked with Rick Burke to purchase a new Outback and the entire experience was comfortable, informative, and met our expectations perfectly.

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DealerRater Jan 4, 2022

They did fine. Offered a ride home while i waited. They told me they had a mechanic out so it would take longer

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DealerRater Jan 4, 2022

The staff here is very helpful and they are so polite and explain everything. They have alot of invention in sock. We bought our car within a reasonable time answered all of our questions. They showed us everything that the car had to offer. I would definitely recommend this dealership.

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DealerRater Jan 4, 2022

Excellent service. Grayson took the time to listen and then provided clear options. Service was completed in an acceptable amount of time. Service was completed the first time. This was not an easy fix.

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DealerRater Jan 4, 2022

Always good service from First Team service department! I wish I could say the same about Subaru in general. Subaru sent me a survey about by new car. I returned it with 2 pages of typed comments and concerns and the only response I got was an email asking about my interaction with Subaru. What interaction? No one every responded to my survey! This is probably my last Subaru.

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DealerRater Jan 4, 2022

Southern Team is always so professional, and courteous at service appointments. I drive over an hour to have my VW serviced there!

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DealerRater Jan 3, 2022

I bought my car at First Team in2014 and have had it serviced there since purchase. I have never had a bad experience. The team is friendly and the work is done efficiently and well the first time.

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DealerRater Jan 3, 2022

This is the 4th vehicle I have purchased there, they are knowledgeable and courteous in every way.

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DealerRater Jan 3, 2022

The service department has outstanding service. Mike White always greets me when I arrive and the team is professional and easy to work with.

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DealerRater Jan 3, 2022

Excellent and expedient service. Took great care of my vehicle and me while I waited.

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DealerRater Dec 31, 2021

My salesman, Mel Dobbs, was great to work with.He was always available for questions and worked with me tirelessly to get the car that I wanted with the features I wanted. Mark ( finance manager) went out of his way to get my loan processed and pushed through so that I could pick up my car before Christmas . My thanks to everyone at Southern Team.!

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DealerRater Dec 30, 2021

Appointment made the next day when called, service completed within an hour of arrival. Car was cleaned.

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DealerRater Dec 30, 2021

Awesome, very efficient and excellent customer service! 10/10 will recommend to anyone looking for a car.

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DealerRater Dec 30, 2021

Fast, accurate they gets the job done and I've only heard good things about this dealership

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DealerRater Dec 29, 2021

I enjoyed purchasing my 2021 Subaru Crosstrek from David Nicely. He was very professional and easy to work with on my car deal.

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DealerRater Dec 29, 2021

Have had several repairs done by this VW dealership. They do good work and I understand my vehicle may be difficult to work on. I do think their price are a little higher but independent garages aren't crazy about working on the VW Eos. I do think there are occasions when they have had to order parts and after waiting several days without hearing from them, I call and the parts are in and they can get to my vehicle. May be a lack of communication between the Parts Dept. and the Service Dept.

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DealerRater Dec 29, 2021

We have not purchased a car in a long time. Dustin was extremely easy to work with. He thoroughly explained all of the features on the car and said we could stop by any time if we did not understand some of the features. Everyone was friendly and professional.

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Facebook Dec 29, 2021

Great people to work with