Customer Testimonials

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DealerRater Jul 10, 2025

Explained what would happen, approximate waiting time, cost to make repairs. He was spot on.

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DealerRater Jul 10, 2025

Extremely kind employees who took time to explain the work to me. Very efficient process.

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DealerRater Jul 9, 2025

Good Scheduling and service were prompt and on time. We went over issues and options.

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DealerRater Jul 9, 2025

My husband took the Outback in for this appointment so I was not present but he had no complaints.

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DealerRater Jul 9, 2025

They are fast and efficient. The service department contact person promptly calls and keeps you informed.

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DealerRater Jul 9, 2025

Everything went very smoothly and well with my purchase said the dealership. The service department did a great installation on the sports bar and I’m very pleased and satisfied with how things were handled.

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DealerRater Jul 9, 2025

Danielle came out before we got parked. Very professional knew why we were there. She explained everything they did. Very fast service and check out.

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DealerRater Jul 9, 2025

The dealership is very well managed. They are very communicative and available for anything and everything. They are very open to working with everyone and trying to find a solution or solve an issue

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DealerRater Jul 9, 2025

See above I work in process improvement and I hope training is being reviewed to remind tech to be aware of dirt and debris during maintenance. Can the discount better reflect your responsibility?

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DealerRater Jul 8, 2025

Check in was at scheduled time. Lounge was comfortable for our wait on getting vehicle serviced.

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DealerRater Jul 8, 2025

What an excellent and effective operation! Best collision repair operation: The BEST WORK done I’ve ever witnessed, and at a very fair cost! I cannot recommend Southern Team’s work and overall integrity with more enthusiasm!! They are the BEST of the BEST!!!

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DealerRater Jul 8, 2025

Excellent service. Your staff was courteous, and kept us updated as to when our vehicle would be completed.

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DealerRater Jul 7, 2025

The appointment was on time and the people there were courteous and friendly. Great service

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DealerRater Jul 7, 2025

Quick check in process. Fast service. Friendly staff. Nice dealership. Price on service could be more reasonable. But prices are high everywhere nowadays.

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DealerRater Jul 7, 2025

I've always taken my vehicles to the dealership for routine maintenance and any other issues. This dealership was the friendliest one I've ever been to. Very accommodating, knowledgeable, friendly, and overall made me very comfortable.

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DealerRater Jul 7, 2025

Punctual, friendly, and did not try to upset. Work was exceptional! We will return for all our service needs.

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DealerRater Jul 7, 2025

Wayne was knowledgeable, friendly and PATIENT. Ive been a southern team Subaru client for 9 years. This is a GREAT first experience with the Hyundai portion

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DealerRater Jul 7, 2025

Ev eryone was a pleasure to work with. She couldn't of been more knowledgeable.

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DealerRater Jul 7, 2025

Scheduling a time for annual maintenance was a hassle; the shop is busy and we don't live near Roanoke. So, getting our schedules to mesh was difficult. That said, I was only there for 1 hour when we finally completed the annual maintenance.

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DealerRater Jul 7, 2025

Dustin listened to what I was looking for in a new car and helped me find a perfect match. I love my 2925 Tiguan.

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DealerRater Jul 7, 2025

No pressure environment. I’m pleased with my purchase. Paul Divers was excellent to work with.

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DealerRater Jul 7, 2025

Darius and Keith were both very kind and worked with us to get us a good deal! Pleasurable experience!

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DealerRater Jul 6, 2025

Nice people. Nice waiting area but making an appointment is difficult since you don't get to talk to a real person.

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DealerRater Jul 6, 2025

They do a great job. Everything is always done on time and professionally completed ok

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DealerRater Jul 6, 2025

Dealership as a whole were great to work with for our recent purchase. Our salesman took great care to explain the car to my mom and me.

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DealerRater Jul 6, 2025

Southern Team Subaru is the best! Melissa always goes above and beyond, even when getting 4 new tires!

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DealerRater Jul 6, 2025

Everyone was fantistic, very professional and understanding of my needs. Jason showed ou all the perks and showed us how to use them. Very pleased with all the personnel. Everyone was friendly and personal. Would recommend my family and friends to all of your employees

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DealerRater Jul 6, 2025

Cameron was knowledgeable and professional. He made the experience painless and easy. He did not push or make the experience uncomfortable.

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DealerRater Jul 6, 2025

Great deal good people! Great experience especially Paul, Luis, Juan, and Mike Munsey. Great team of people.

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DealerRater Jul 6, 2025

Pleasant people, informs me of work needed to be done, including prices, and work is satisfactory. In addition, the dealership is close to my home.

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DealerRater Jul 5, 2025

Every time I come to Subaru I get taken care of very well and get all my needs met

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DealerRater Jul 5, 2025

Easy buying process. Salesman went over the car and how to use its features in great detail. Dealership is new and very nice.

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DealerRater Jul 5, 2025

Everyone was knowledgeable and helpful. ... . . ...... ,,...,........... .... .. .... . ....

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DealerRater Jul 5, 2025

Had the exact vehicle I wanted and gave me an excellent deal on my trade. This is my second Subaru purchased there in 3 years. Very pleased.

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DealerRater Jul 5, 2025

Everyone at Southern Team is always so helpful. I had a service appointment scheduled but needed to get in earlier and they rescheduled me right away. I’m so thankful for Southern Team.

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DealerRater Jul 5, 2025

They are great. They care about their customers. Highly recommend them to people interested in getting honest deals

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DealerRater Jul 5, 2025

Always on time and very thorough explaining all repairs. Always finding cost effective solutions for repairs and parts

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DealerRater Jul 5, 2025

It good, you need to bring back free waters You could also bring back the coffee creamers

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DealerRater Jul 4, 2025

Very friendly, extremely knowledgeable, patient and helpful. Explained everything we had questions about. Took time to show vehicle features, which are incredible.

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DealerRater Jul 4, 2025

Great experience. I love my Palisade and all it's features. It's has a lot of space.

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DealerRater Jul 4, 2025

Everything was handled in a timely and professional manner. My vehicle needed tires to pass inspection and Danielle found what I needed and had them delivered and installed.

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DealerRater Jul 4, 2025

Sales person, Star, was very helpful as well as friendly. Listened to my wishes and helped me choose a vehicle that was right for me. She gets 5 stars.

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DealerRater Jul 4, 2025

Darius was the most polite respectful salesman I’ve met. The whole experience was top notch!

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DealerRater Jul 4, 2025

Melissa is absolutely the best! Everyone is friendly & helpful but Melissa is absolutely the best!

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DealerRater Jul 4, 2025

I will never buy a car from anyone other than Star at Southern Team Subaru.

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DealerRater Jul 3, 2025

Aking the appointment on line was easy and they took my car in on time. Mike was exceptional and provided me with great advice on what my car needed. The shuttle driver, Terry, was absolutely perfect.

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DealerRater Jul 3, 2025

All staff very nice and helpful. They have been helpful in calling ba k to check on me to be sure I am happy

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DealerRater Jul 3, 2025

they were super helpful and made sure i got exactly what i wanted! Holly and Keith were both really helpful and listened to what i wanted. they helped me find the best deal!

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DealerRater Jul 3, 2025

I had an unsatisfactory first visit to the dealership. The sales lady and I didn't click so I left and did not intend to Come back. Then Justin reached out by a nice email, then Mike Munsey gave me a very cordial personal phone call and they referred me to Mel who I met with the following day. All of these Gentleman went out of their way to Exceed My expectations.

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DealerRater Jul 3, 2025

Melissa is an asset to your dealership. She is always courteous , friendly and professional. She clearly explains the work being done and the technician's findings.

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DealerRater Jul 3, 2025

Both service advisors were pleasant and competent. Both listened to our concerns. I was pleased with there help and advice.

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DealerRater Jul 3, 2025

Loved the clear communication with Melissa and her willingness to work with me and help with a payment plan

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DealerRater Jul 3, 2025

The 3 folks we worked with on the purchase of our new vehicle were helpful and kind.

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DealerRater Jul 3, 2025

The service dept now is in a different building. The wait ti.e was extra long than at the subaru side. People's comments were that it was a long wait and questioned the workers how come so long. Can't understand 2 hrs for simple maintenance check up

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DealerRater Jul 2, 2025

Great experience,salesman very knowledgeable and helpful,whole experience was easy,everyone was great,nice to my dog 🐶

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DealerRater Jul 2, 2025

Everyone is very kind and professional. All of my questions were answered. The seevice was prompt, yet thorough.

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DealerRater Jul 2, 2025

Fair. Reasonable. Just felt a little overwhelmed by pressure for all the 'add on ' insurance.

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DealerRater Jul 2, 2025

Took some time for the part to come in, not the service center fault. Once the part was in the repair appointment was scheduled quickly. Repair accomplished in just over a day and half, which was less than estimated.

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DealerRater Jul 2, 2025

What a fantastic experience. Your business is blessed to have a front desk employee as wonderful as Melissa. She was friendly, always smiling and spot on for the amount of time that the service would take. She is definitely an asset to Southern Team. Thank you for the positive experience at Southern Team. This is why both of our vehicles have been bought at Southern Team. Cathy Wilkinson

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DealerRater Jul 2, 2025

They are nice and friendly and always explain what work has been done and what the cost will be.

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DealerRater Jul 2, 2025

Very clean, technicians very knowledgeable, and Megan was very knowledgeable as well. Thank you everyone!

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DealerRater Jul 2, 2025

Very polite and personable. We will deal with them again on purchasing our next vehicle.

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DealerRater Jul 2, 2025

Great customer service and interaction with customers. Very satisfied and happy with service provided here.

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DealerRater Jul 2, 2025

Once I got to where I was to be it was ok I made a appt at least a few or one week out and not at any time was I told to go to new place on the either side of complex when I made the appt When I got there I waited while the two women talked about what ever thawybwere convo about then I told them I was here to get my car serviced and they said it’s not here on the other side at old Hyundai service I I said it would have been nice ... Read More

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DealerRater Jul 2, 2025

Car was ready before time requested and check out was quick, too. Also appreciate the car wash!

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DealerRater Jul 2, 2025

I received excellent service from Holly and Morris. I will be recommending my family, friends

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DealerRater Jul 2, 2025

They were really Excellent with us and very Helpful with the entire process ! Thank You

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DealerRater Jul 2, 2025

Courteous, fast, service He went over the report and explained upcoming issues that may need taken care of

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DealerRater Jul 2, 2025

Could have explain all issues and or concerns. Give all information important or not. Other than that pretty friendly, cooperative with needs and or wants in purchasing. Had a decent time there

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DealerRater Jul 1, 2025

Requiring written feedback as a requirement to complete this voluntary survey is very frustrating and discourages people like me from completing the survey. Make this optional and you would likely receive more completed surveys.

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DealerRater Jul 1, 2025

From the sales team to the service department all are great to deal with highly recommend southern team Nissan

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DealerRater Jul 1, 2025

My salesman was very patient and helpful with me finding a car that had everything I was looking for and more!

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DealerRater Jul 1, 2025

Bought my car there and have had excellent service ever since. I trust they will keep my car in tip top condition.

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DealerRater Jul 1, 2025

All personnel were friendly, professional and knowledgeable of the business. Would recommend Southern Team to others.

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DealerRater Jun 30, 2025

Everyone was extremely friendly and helpful, and they all made the purchasing experience smooth and easy.

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DealerRater Jun 30, 2025

Great Always get what I need ,with timely and friendly staff and service Thank you

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DealerRater Jun 30, 2025

She went out of her way to treat us professionally and with respect Great service

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DealerRater Jun 30, 2025

Easy, people are nice Fast transaction, they respond quickly, love the ambiance of the dealership

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DealerRater Jun 30, 2025

I had a very smooth, no pressure experience all the way through the buying process.

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DealerRater Jun 30, 2025

They were very good and quick to get me in the right vehicle And they were nice

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DealerRater Jun 30, 2025

They are kind and look for something that fits all your needs. They worked tirelessly to find a vehicle that worked in budget and with in my needs. Welcoming and friendly sellers and lovely environment.

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DealerRater Jun 30, 2025

We had a very smooth, no pressure experience all the way through the buying process.

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DealerRater Jun 29, 2025

This is not the first time that Brandon Thompson helped with a used car purchase. Brandon is great, knows his stuff, inside and out. It's refreshing to be able to tell Brandon what you're looking for and Brandon will match you with your needs and not try to over-sell you. Slight issue with the finance paperwork this time, but that was quickly remedied to my satisfaction.

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DealerRater Jun 29, 2025

He is very professional n went beyond any expectations n found perfect car for me.

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DealerRater Jun 29, 2025

I always have a great service experience at Southern Team and I appreciate the friendly knowledgeable staff, especially Sam Williams!

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Google May 30, 2025

Lisa was a very excellent instructor explaining all the different features of our new Subaru outback

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Google May 30, 2025

Benz and Mark treated us like family. Great experience!

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Google May 30, 2025

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Google May 30, 2025

Great customer service.

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Google May 30, 2025

Always great service and professional employees. Will not let anyone else work on my old Subaru. Thank you.

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Google May 29, 2025

Great service and excellent customer service

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Google May 28, 2025

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Google May 28, 2025

Jaden and Mark did an amazing job getting us in and out quickly. Mel is great and recommend you buy a car from him 10/10

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Google May 27, 2025

I had a wonderful experience working with Jason Fink and Jeff Pierce. Jason helped me get just what I asked for and Jeff got the financing and paperwork finished up. Jason didn’t make me feel rushed or try to upsell me to a higher price vehicle. There was no pressure. I’m glad I decided to go talk to Jason.

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Google May 27, 2025

I had an exceptional experience with Jason Fink and Jeff Pierce. They made the time at the dealership less stressful. I appreciated both of taking their time and explaining everything to me. Additionally they were personable and did not make me feel rushed.

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Google May 27, 2025

We always appreciate the hard work and effort in all they do. I think a lot of Melissa and always appreciate her honesty. In this world, people expect everything right now, and that often leads companies to have to fluff the truth or push their team harder. I appreciate her honesty and the details of all related service issues. I would rather know the facts and truth and plan around it than be that entitled butthole customer who expects too much and never feels good about the service of others. Thank you team for all you do in the service ... Read More

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Google May 26, 2025

Mark and Tony made it easy, we bought with confidence, and would recommend anyone at least give this this team a chance to earn your business.

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Google May 26, 2025

Tony and Mark did a great job helping us today!! We had a wonderful experience with them and the knowledge they both help was immeasurable. We are so grateful we got to work with both of them!

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Google May 26, 2025

Jaden and Tony are amazing!!!

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Google May 25, 2025

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